Mts — Refund issue

Address:	302012
Website:	www.mtsindia.in

I Bought an MTS connection as a sales rep promised me to provide over 2mbps speed on their 3G plus service. Customer id [protected]. The deal seems good. But after activation of device I noticed I was not getting 2mbps, not even 1mbps. I was merely getting 80kbps which is even less than 2G. Which was way less than promised.
I called their customer service and complained about many times. But almost nearly 3 week passed and nothing happened. I also contacted the MTS store where I bought the device but they very rude and told me that they can’t do anything about it
I called customer service again and complained but nothing happened. I called and complained again, this time in a 2 days’ time I got call from there engineer. He checked through remote access and said this is the speed I will get in my area. So I have also recorded his call. I can’t believe this with 5 bar of 3G plus Network I am only getting 80kbps which lower than 2G speed. I have asked for refund several times but no avail. How can some company like this operate? Where is the governments protection from there corporate thieves who hide behind their lawyers and advocates to cheat and stake from common hard working, tax paying citizen?
I kindly request my refund of Rs.1200 which I paid for the device because I can’t even open a webpage on that speed. There is no use for me