Mts — Refund Process of MBlaze [protected]

Address:

New Delhi, Delhi, 110043

Hello, I bought an MBLAZE device on 12-Sept-2015 on a cost of Rs 1499 and its no is [protected]. I am not satisfied with the internet speed. I did/do not want to use this device anymore. So want to submit the device and get refund for this device. At the very first, I have requested for refund process on 19Sept 2015 with all the details and invoice copy. Due to not getting response from MTS side, this issue has been delayed. I continuously call/mail to [protected]@mtsindia.in and appellate.[protected]@mtsindia.in When I call Customer Care they said to me to drop mail and I am not getting any/some fruitful response from call/mail. I am re-iterating all the points - 1) 12 Sept - I bought MBlaze [[protected]] on 12 Sept. I found speed is not good in my area, also crossed checked it with my friends. As per the policy, device can be refunded with 15 Days and less than 1 GB usages. 2) 19 Sept - I called CustomerCare for refund process. That person logged a complaint for speed issue. I didn't ask him to log a complaint. I just wanted to get refund process initiated. He told me to drop a mail to [protected]@mtsindia.in and I dropped mail having invoice scanned copy attached on the same day . 3) 23 Sept - I didn't get any response till 23 Sept so again called CustomerCare. That person again said to drop a mail. I told him that I already sent a mail on 19 Sept for the same. He said drop mail again and refund process will be done. So I again replied on that mail on 23 Sept. 4) 25 Sept - Didn't get any response till 25 Sept. So called CustomerCare on 25 Sept. That person again said to drop a mail again (Really frustrating for me). I told him that I have sent mails two times on 19 and 23 Sept. But he said drop mail again. I wanted to talk to some senior person. So he arranged a call back for me. 5) 25 Sept - I got a call on same day from Help Desk. And that person again said to drop a mail (Waaaooo). I told him that I have sent mails two times on 19 and 23 Sept. He said this is Help Desk so call CustomerCare. 6) 25 Sept - I again called CustomerCare. The person assure me to take necessary action on my request. Then I got a reply on my mail that my detail has been shared with concern team. Next update will be in 48 hours. 7) 28 Sept - One person from MTS visited my residence on 28 Sept [around 11:30 AM] and check the speed. He also confirmed me that he would forward my request to next level and device will be refunded soon. 8) 30 Sept - It's had been two days and I didn't get any update/acknowledgment yet. So dropped a mail (you can see that mail below in this thread) to [protected]@mtsindia.in 9) 3 Oct - Didn't get any response/update/acknowledgment till 3Oct. So called CustomerCare again. He said to drop a mail and mail will be replied. 10) 8 Oct - Didn't get any response/update/acknowledgment till 8 Oct. So again called CustomerCare and said him "Please ask me what ever information you need to track all the things. I will provide you but I need status of my refund process." He arranged a call back for me. I got a call from Subhodh. He listened me and provided me "appellate.[protected]@mtsindia.in" to raise my point. 11) 8 Oct - I got a reply on my 30 Sept mail that my detail has been shared with concerned team and will be updated in 24 hours. 12) 10Oct -I got reply from appellate.[protected]@mtsindia.in. They asked me to send invoice copy. I gave invoice copy and other detail on the same day. Today is 17 Oct and I am not getting any response from MTS side. Regards, Pushkar Sharma [protected]