[Resolved] Mts — Refund request is not processed

Arunkumar_v12

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

I have bought MTS WIFI datacard on 24-NOV-2014, and it got activated on 26-NOV-2014. From the day it got activated, internet was not accessible and I have raised request on speed issue, later technician from MTS came to my place and checked the connectivity. Unfortunately network is not available in my place so the datacard is of no use. MTS customer care told that I can raise request for refund. i have raised request for refund on 4-Dec-2014. But i am not getting any response from them, whenever I ask them they are just telling me wait for 24 hours. Nothing has happened then. i kindly request you to take necessary action and help me in getting the refund. Datacard no: [protected] Refund request no: 4466179

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Aug 14, 2020

Complaint marked as Resolved

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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Comments

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Verified Support

Dear Customer,

With reference to your query dated 17/Dec/14 about MTS number [protected] regarding speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and will come back to you shortly.

Let us know if you require any further help, we would be pleased to assist you.

You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.

Thanks for showing interest in MTS.

Thank You.
MTS India