Mts — Regarding MTS data card device malfunction

Address:	New Delhi, Delhi, 110008
Website:	www.mtsindia.in

To whomsoever it may concern,

I have a MTS data card device model (LAVA - DF800i) MDN - [protected] which start malfunctioning from the beginning of October month. Only sometimes it used to work else not though finally it stopped working at all and i lodged a complaint No OCT/5252 (configuration issue) which they close stating it is data card issue.

Lodged another complaint OCT/7731 they closed it again without any information. in meantime they are kept sending me emails and messages for bill payment finally, my billing date came on 18th oct i didn't pay bill since i was very upset.

I have it lodged again complaint OCT/8265 they closed it again, i requested them just not to close complaint if they can't resolved they closed it again arguing rude. i have few phone recordings too.

I lodged complaint again OCT/9373 they close it saying they couldn't reach me. after 26th oct they barred my no due to non bill payment. I lodged one more complaint OCT/10547 they closed it again.

Post which they called me again and they only argued with me that your no. is barred, pay the bill and it will be active again, I requested them not to close complaint they spoke to me very rudely and close the complaint.

I know that the issue is with the device, device has broke down, i m ready to pay for the device but they are not giving any resolution except closing complaints and talking rubbish.

Now they are calling me stating them advocate and send me a legal notice, i would need your assistance to look into this matter and take a serious actions against them.

I have phone recording and sms's as a proof of correspondence which i can attach on required.