MTS / Sistema Shyam TeleServices [SSTL] — Amount deducted but transaction failed

Address:	Gurgaon, Haryana, 122001
Website:	www.mtsindia.in

Dear Sir,

I have paid (online debit card)my MTS bill on 18-Jan-2016 (last date of payment is 18-jan-2016).The amount is deducted from my account but transaction failed.I didnt get the refund yet.I complained this to MTS in mail. They registered a complaint ( JAN/7935).Now they disconnected my connection due to no payment.How i can pay again without getting the refund.Also in next month bill they will charge Extra 100 for late payment.I am using this service since 3 years and there is no other pending payment.I need my refund soon so i can pay the bill and activate the line.