MTS / Sistema Shyam TeleServices [SSTL] — Did not receive recharge balance

Address:

Burdwan, West Bengal, 713304

Sir, My mobile no is [protected]. On 8 th january, 16 at 7:22 p.m, a offer came via message. Offer is, "thank u for being with MTS. Now in rs 20 get rs. 15.47(in main account) & rs. 4.53 for 3 days+ 20mts min for 1 day within 72 hour". I recharged on that day at 9:14 p.m. transaction id is [protected]. But I could not get balace till today. So I lodge a complaint at mts customer care. Complaint no is JAN/2178 DATED 12.1.16. But mts replied that no message provide to my no. i.e there was no offer on my no. I clearly mentioned all thing. Same thing happened earlier. But this time, i think to lodge here a complaint against mts, hoping to get justice. Money doesnot matter. But MTS doing these type of fraud things. They cheated customer. Mts should learn. They should be learned what Indian law is. I enclose all images of message below. I would request u to take necessary/legal action against mts. I remain ever greatful to u. My mts no: [protected] Alternate no: [protected] Mail id- biplab.[protected]@gmail.com