MTS / Sistema Shyam TeleServices [SSTL] — Mblaze - data not credited

Address:

Meerut, Uttar Pradesh, 250110

Dear Concerned,


This is with regard to my data card - [protected] (registered in the name of " Manoj Kumar Gupta")

I recharged my data card with 999 rupees on 20 May, 2016 at around 1:40 pm. I was supposed to get 10 gb day and 10 gb night data for the above plan.

But I received only the night 10 gb balance and the day 10 gb balance was not credited.

I have been trying to get this problem resolved for more than a week now. Nobody is able to solve the problem and I am being harassed by agents. This is absolutely the worst customer experience I have witnessed.

Some agents are accusing that I have consumed the 10 gb day balance which is utter nonsense. If I have consumed the 10 gb day balance then I need a detailed report on my surfing and usage logs.

Request you to resolve this asap.


Regards