MTS / Sistema Shyam TeleServices [SSTL] — Mts unexpectedly pathetic servicing - [protected]

Address:

New Delhi, Delhi, 110034

I bought mts data card number [protected] last month, came on board on 5 apr 2016 after fulfilling all the documentation part on my name (Deepak girdhar)

I was anticipating normal services and initially it worked fine but to my surprise after 12-15 days my services got automatically barred. Here started the services wherein my anticipation was shattered and all your services seemed to me were nothing less than unprofessional

I called up at your call center thrice to know the reason of my data card not working and then i got to know that my services were barred because i was allegedly using one mts data card in past with account number – [protected] (Mts number –[protected]) on the name of deepak kumar with some different address.

While in first two calls, i was informed that some senior member of mts will give me a call back which unfortunately i’ve still not received and third time a gentleman mr. Imran informed me to visit mts store for my complaint. In all three times, my complaint was not logged

It is further more surprising that mts didn’t even bothered to inform customer for barring of services but very much proactive in pushing bill generated sms, not giving a call back when promised from your call center and not even logging complaint for resolving customer’s pain. I am sure you can understand what will be my word of mouth for mts after going through all this painful experience after becoming a first time mts customer.

Also i’d suggest you to get your dedupe systems checked, those are severely malfunctioning as you’ve barred my services because some deepak kumar with some different address used your services but not paid.

Let me know if i can hope for anything better from your end

Ps : i've received sms today for bill generation of my above mentioned number, services of which i could barely use.

Thanks
Deepak girdhar