MTS / Sistema Shyam TeleServices [SSTL] — recharge not gone through

Address:

Bangalore, Karnataka, 560043

Hi,

I have recharged my MTS Mblaze account, the recharge amount of 999 has been deducted from my bank account but the balance is not reflecting in my MTS account.
This has happened to me before and is extremely frustrating. I contacted your chat support and spoke to Ram Babu who could not help me and would not pass me on to his supervisor.
Please find the attached screenshot of the transaction.
Request you to get this sorted out.
Getting a refund in 7 days is not an acceptable solution.

MTS Number[protected]

Thanks and Regards,
Avishek Majumdar.