MTS / Sistema Shyam TeleServices [SSTL] — Refused to transfer the call to supervisor, refund not given, advisors disconnects the call

Address:

600062

Diabolical, shattered and worst customer service
I complained about my device issue on 22/1/[protected] which was resolved after 5 days I called back 31/1/2016 for refund and spoke to 3 people who hung up on me. I requested for refund but instead they charged me extra 100/- for late fee although I paid Rs.700/- and asked them to waive off 119/- which was not done. I have never experienced such worst customer service and will NEVER EVER RECOMMEND THIS SERVICE TO ANYONE. Again I called them on 29th Feb and raised a complaint for not having internet and was given 2 different reasons stating that I have exceeded the usage due to which I lost the connection although the fact of being in unlimited plan, latter I was told that there is up gradation going on for windows 8 and above due to which I lost the connection. I latter came to know from the technician that there is technical issue. Again I called on 1st of March 2016 for the same issue which was escalated to next level. They denied passing the call to supervisor, they denied to create complaint reference number and was told that I have to call back next day to raise a complaint since they cannot raise 2 complaints on the same day, I was surprised and shocked about the reason and I felt I was talking to a bunch of clowns. I am sure this complaint will not make any difference since they don't return or respond to customer's complaint but still I raised this complaint for others to know how poor and badly they treat their valued customers. I am anyway moving my service to a different service provider where I can get better customer service.

Regards,
Kamakshi Venkatesan
Data Card No : [protected]