MTS / Sistema Shyam TeleServices [SSTL] — Reg not speed up my wifi dongle [protected]

My MTS data card number is [protected] and I am using this data card since 2014. My tariff plan is 10 GB & 8 GB UL for Rs., 999 & 699 . Recent times I have faced sever net speed issue and the download speed is down to 10kbps. I have contacted the customer care regarding this issue and I have not yet got the satisfactory solution & neither registered my complaint in writing nor given complaint number to me . Day after the complaint, a lady called me and ask me to play a solution for net speed .I have already done all procedure which was tell to me but my data card speed is 124kbps, with tested but they have argued and problems persists since last months
Thanks
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    MTS / Sistema Shyam TeleServices [SSTL] Phone
    +91 12 4481 2500 [Corp. Office]
    MTS / Sistema Shyam TeleServices [SSTL] Address
    MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
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