MTS / Sistema Shyam TeleServices [SSTL] — request submitted over phone for surrender the request but sending bill for payment

Address:

Bardhaman, West Bengal, 713212

I have repeatedly requesting to surrender my connection through your contact no: [protected] and your representative is trying to allure me with different schemes. I have categorically told that i am not all interested to continue your service since 16.07.2017 and your are not taking my request to surrender my mts connection no: [protected]. I have been continuing this service since more than four years and without any default. One side your are not doing your job and on the other hand your are sending me reminder to pay your pending bills.

Kindly let me know.

1 why are you not taking my request to surrender this connection? You are once again requested to surrender this and refund deposit

2. Why your representative is trying to allure me with different scheme?

3. Why your no [protected] is not approachable to me as i need to try this number many times for a single response?

After your response, it is very clear that i need to take help of consumer forum to protect the right of customer.