MTS / Sistema Shyam TeleServices [SSTL] — Very worst approach while speaking with customer & Way customer handling collection agents of MTS

Address:

Chennai, Tamil Nadu, 600069

Dear Sir
Due to the following reason's i didn't pay the MTS post paid bill for data connection. Please you answer me on behalf MTS

1.Very worst approach while speaking with customer

2.Very worst customer handling of MTS collection agents

3.Not said proper answer for my questions

4. There is no minimum of awareness and manners while speaking with customers

5. November 2016 only i used their connection

6. Due to my laptop repair i didn't used MTS post paid connection entire December month

7. They charging me for data connection postpaid bill for December month also

8. I asked & requested with them how i can pay the bill for non using data's for the period of December 2016 for that they said "while using post paid connection you have to pay the bill even though if your not using data card"

9. For that i asked to send the mail of TRAI rules & regulations that also they didn't send to me upto this moment.

10. Even though from 12th of December to 16th of December there is no internet connections in entire Tamilnadu for that also they charged after i asked about that then only they waved that payment

11. But when coming of any festivals that time they are sending short message like that "sms booster packs will not applicable on festival day of sending messages by users"

12. Like that why they didn't send the message after 16th of December for users of post paid connections

13. More over different & different collection agents are using different numbers to calling & asking to pay the bill. how i will believe them? "when they calling me that time they didn't keep minimum of manners & their not giving minimum respect while they asking to pay the bill"

14. They are using very worst & bad words while talking with me, There is no minimum of manners how handle the customer?

15.What you will do for all of this? "When they are doing same thing while they calling you"

16.For all of this i need proper answer then only i can pay the bill of the same

You please clarify above mentioned quires
Thank You
S. Senthil Murugan
Cell:- [protected]