Mts — The account is not being closed even after several requests.

Address:

New Delhi, Delhi

My husband took MTS data card postpaid connection in March 2015 and from the last 2 months we are not using it and we have requested the closing of this data card for several times over calls but they never close it and they have been sending us bill every month, and last month the MTS representative came on 22/08/2015 and we have asked him to close it for the final time and paid the bill that they generated for the month of August bill amount Rs. 1138(though we have never used it) and the guy confirmed for the closing of the connection. Now today again they have come up with the bill and they have still not closed it. This is really annoying and harassing. Unnecessary of this miscommunication they have created. They have such a poor customer support system. I have paid two months of bill even i have never consumed it during that time just to get rid of their annoying calls but still they have not done anything I request you to please take action on MTS to stop this and close this connection and stop calling us regarding this. Attaching the email sent for the discontinuance of the data card and final closing bill which we have paid in August. Account no:- [protected] Mdn no:- [protected] Regards, Bhagyashree