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Well i got the same problem for my mobile number. It took like one week for them to resolve the problem. And the problem was solved. it is a developing network so there are some issues with features like self care and so on. But to my opinion it has better speed in data card when compared to other network. My friends recommend MTS and i also recommend it to others. Don't worry your problem will be solved but it may take some time.
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+91 12 4481 2500 [Corp. Office]
MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001