Mts — Very Very Low Connectivity

Address:

Ahmedabad, Gujarat

Account No : [protected] Dear Sir, As per your company's confirmation mail you have stopped my services from 27/02/2015. Thank you for accepting my cancellation request. I have received your two separate mails on the same time. In one you have mentioned that your services have been temporarily deactivated and in another you have mentioned that if service is in active status and the I am not requested for account cancellation I am liable to pay daily rental. I am unable to understand this kind of diplomacy you are doing with customer. I was never want to cancel my connection but after several times of request for network issues and your un attended request forced me to do so. Please find the reason what things make me force to do so. Date of Connection : 20/01/2015 Connection Start Date : 21/01/2015 Mode of Complain : Customer Care Number (Phone Banking) 1st complaint Made Date : 26/01/2015 Complaint closure date : 29/01/2015 ( Close complain without contacting) 2nd complaint Date : 05/02/2015 Mode of Complain : E Mail on customercare.[protected]@mtsindia.in & appellate.[protected]@mtsindia.in I have exchange total 10 mails regarding this but not a single phone call received from company for the feed back why customer want to cancel his connection within one month of activation. This really shocking that one side your company is spending too many cost on advertisement and promotions to source new business while there is no service level after sales !!!