Mts — Worst service not rectified ([protected]) but now threating to send it to legal

Address:

Bangalore, Karnataka

I ordered the MTS ultra wifi DF 800 dongle on MTS website http://www.mtsindia.in on 26th October 2014, after checking with MTS support staff, it was conveyed that this MTS ultra wifi DF 800 dongle supports 3G connectivity with minimum speed of 3 MBPS and runs to a maximum speed of 9.8 MBPS. Ever since I started using this connection it was really very slow which hardly ran at a speed in KBPS not even in MBPS, I lodged a complaint on 4th November 2014 (Nov - 1480) it was told it was verified in 22 hours, called them again on 7th November asking for the status it was told we are checking 22 hours is 22 working hours, which is 8 hours a day so it takes 3 days to get help, but the help did not arrive I called in the middle to surprise I was told they tried reaching me but my number was not reachable, which is a lie. Since I did not get any technical help called back on 5th December (Dec 1971) asking if I would ever get help, it was again told we will agree site visit by the engineer, I was using this connection which was running only KBPS as I did not have other means and waiting for MTS’s appellate authority reply on some concession By this time I got a new connection and started using it, and mails was exchanged between MTS’s appellate authority and me informing them the details, the end result was they were only keen to collect money not the fix the issue, On 15th December i finally got a call from MTS felid engineer saying he will visit my place to trouble the issue which after a month, and connection was now suspended, he visited my place and unfortunately his laptop crashed and he could not trouble shoot the issue. On 17th December another engineer visited my place and trouble shoot the connection, after he some changes he informed that there will be no issue from here as the issue in my vicinity has been fixed, also he activated my dongle to verify on the day, I told him now its of no use to me as I have moved to new connection and waiting for MTS’s appellate authority reply to make the subsided payment against RS 1136. There was numerous mails exchanged MTS’s appellate authority and me during this time now they generate another bill till January 9th 2015 and asking me to make the payment.(connection was suspended on 10th December) when enquired with MTS they say I have to pay the bill it does not matter I use it or not, I am repeatedly informing them that I am obliged to make the payment from my side but it should be subsidized charge and also informed them I would return the dongle as it is of no use now.