Mts — Worst speed

Ramesh3351

Address:

Jhunjhunu, Rajasthan

Worst company, blame their customers for their fault. My No. [protected], complaint No.- AUG/3075... I received call from technical team 3 to 4 time, from two different numbers...[protected],[protected]... saying...our support staff called you but you didn't answered... they are really blaming their customers...and today morning (08-Aug-2015), I received two text messages from MTS, which read as... First message "Your complaint No. AUG/3075 has been RESOLVED. We tried to contact but unable to reach you. For any query kindly call 199 (Toll free)"... MY QUESTION... if they didn't reached me, then, how do they know, that my complaint is solved. Second message "Your complaint no. AUG/3075 regarding the SPEED ISSUE BELOW 384 KBPS has been closed. For any furthur assistance kindly contact MTS customer care 199(toll free)

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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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Comments

Aashish Thakkar

from Mumbai, Maharashtra

Hi,

I totally agree with you. The same thing happened with me many times.

I purchased a new data card from MTS on 22-July, 2015. From the very first day, it was not working properly. I complained number of times but did not get any solution from MTS. On 11-August, 2015-When I asked them to refund my money, they refused to refund any amount and told me that they will generate the first invoice and I have to pay that invoice as well and then only they will DEACTIVATE my account into their system.

During this time duration I could not use their internet properly. Their internet speed is just around 50kbps which is not at all acceptable.

MTS company is a cheater and fraud company. I will suggest everyone that NEVER BUY MTS INTERNET SERVICES.

THEIR SERVICES ARE VERY VERY VERY VEEY BAD. AND THEY ARE FRAUD. THEY ARE CHEATER.

Santosh GP

from Chennai, Tamil Nadu

I Agree, similar issue with me and no one bothered in MTS to resolve, customer care is hopeless. Mine was prepaid and the 5GB free data was useless as there was no signal. Very frustrating.