Mts — Wrong advertisements, avoid customer complaints and lie commitment

Diwakar Uniyal

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110017
Website:	www.mtsindia.in/Delhi/postpaid.html

Dear sir,

I bought mts homespot instant wi-wi on 26/03/2016. I had speed issue which i reported on 31/03/2016. They promote speed high speed 3gplus is cheat with customer actually it's too bad speed. I live in delhi using mts signal show all 5 with 3g plus but downloading and uploading speed shows upto 0.41mbps.

After 23 email conversation with customer care they replay me on 05/04/2016 further about bill waive off, we would like to inform you that we have registered a request to confirm bill waiver.
The service request number is 3371904. We will update you on your concern by 22 working hours.
Further, about refunding the cost of data card. We would like to inform you that we are working closely on the issue and will come back to you shortly.

After that customer care don't replay my any mail always send me automatic replay again and again copy past. They avoid all my complain.

Thanks & regards
Diwakar
[protected]

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Comments

Diwakar Uniyal

from Gurgaon, Haryana

Don't go with MTS reasons:-

1.Wrong advertisements
2.lie commitment
3.COMMUNICATION GAP WITH CUSTOMERS
3.Avoid Customer Complaints

Diwakar Uniyal

from Gurgaon, Haryana

Dear Sir

Kindly note complete event with date

1. We have applied for a connection by 26th March 2016
2. Connection activated on 29th April (after all the required documentation & verification)
3. We have informed to customer care over the phone that we are not satisfied with Internet speed on 30th March 2016
4 We have sent a mail too on 31st Mar 2016 against the same poor internet speed & got some advise over the phone from customer care to delete our temporary files to increase the internet speed.
5 According to customer care they were not able to provide satisfied service (due to low coverage area/ this thing was hide at the time of connection provide by customer care or MTS executive) and decided they will cancel our connection & refund all amount against our request number 3366388/ MTS Number [protected] dated 1st April 2016
6. They confirmed that they refund the amount within 38 ours with waive all the bill amount on 1st April 2016
7. we are not getting single response from MTC customer care even after lots of reminders or not getting proper response over toll free number
8. after complaining on consumer (on line) we have receive a debit note from MTS (Rs. 362)

My concern is MTS is a just fraud, they are making fool us, i am a graphic designer / free lancer & due to bad internet have lost my client & biz (around Rupee 60, 000)

Kindly help me to get my complete refund along with charges of DATA Card device (INR 1000) with compensation for my lost biz

B. Regards
Diwakar Uniyal
+91 [protected]