Municipal Corporation Of Kakinada — Septic tank cleaning

Address:

67-10-4/2, Prakash Royal Apartments, Ashoknagar, Kakinada 533 003

I am a resident of kakinada leaving in an apartment. We had a problem of overflowing septic tank earlier this year. Last time having a very bad and costly experience of septic tank cleaning, now I want to cautiously go with the muncipal corporation. Hence I went to Municipal office to enquire about septic tank cleaning, there they have told me to pay according to the loads required. Not knowing how many loads exactly are required and the urgent situation of overflowing septic tank, I have paid for one load expecting to stop the overflow first and next understand how many loads might be required to arrange the remaining payment. As kakinada is smart city I have expected a speed and prompt response, I am also wondered about how the billing people has no idea about the basic information like septic tank capacity, how many loads for Apartment or house, how many days to start work etc. Knowing the sensitivity of the issue I have no other option except to pay for the load get the job done. The billing section people said you have to pay for load and contact some other people who will assist me with the septic tank allotment. I was thinking my problem will be resolved now, not knowing that it had actually started. Now I have started to trying to contact the department concerned for septic tank cleaning, I have also used some muncipal officers help to find them which took 2 days. Ofcourse I can't find any department except a person phone number(after visiting ward sachivalayam) who told me that their higher one will call me and speak to me in detail. As this process is going on for 5-6 days with tank overflowing, I was forced to call private septic tank for cleaning. I know the stories they tell about cleaning with bio-gas and charge separately in kgs (usually 90kgs/tank, Rs 120 per kg) and Rs 3000 per load, the sensitivity of the issue is such that nobody has any clear information about the process and have to suffer. The private septic tank cleaning people came next day and said the same story but this time I asked them to take only water from septic tank, which is covered in load payment. I was thinking that the remaining cleaning will be done by Muncipal people as I have already made payment for Municipal septic tank cleaning. The septic tank was emptied half after 1 load and the private operator requested/begged for one more load to finish it, I have restricted him from doing so as I have already made 1 load payment for Muncipal septic tank. After 2-3 days I have got a call from some person saying that as I have made payment for septic tank cleaning they will send me tank after telling them about the details of my house. I told him this is a residential apartment, instantly that person said it would take 5/6 loads to clean. I was shocked because as per my thinking it would take 1/2 loads maximum. I informed the same to him and even told him that we had 1 load cleaned by the private operator. He still insisted that i have to pay for 5/6 loads and then only he will be sending the septic tank. Even I requested him so much to send the tank for only 1 load as I have made the payment. I didn't understand what to do and contacted the ward member for help, he instantly spoke to the person and convinced him for 3 loads which was informed to me. Hoping that the issue will be resolved if I pay for another 2 Tank loads, I have made the payment. Now the problem gets worse, As this smartcity has only one septic tank with them which has to be repaired. It might take 7-10 days and after that 10-15 days and more as informed by the muncipal person. After repeated follow-up for one month, at last the vehicle has come with insufficient pipe (100 feet) and now I might have to pay for extra pipe. My question is the private operators are carrying 200-300 feet pipe along with the vehicle without knowing about the town planning, compared to muncipal corporation building plan approvals and knowing the minimum distance to septic tank for all the apartments septic Tank which would be located at the backside of Apartment. I told them that there will be no payment for extra pipe, they leaved the apartment saying will come after finding some more pipe. I have waited for some more days and the person telling me can't do anything without pipe. After some days I informed him that I would pay for the extra pipe also. He still says that it can't be done as there is no extra pipe available. I have lost my patience after making my payments on 13/7/23 and 27/7/23 and asked him that I will take refund from muncipal corporation. He said that it is not possible to take refund once the payment is done even after work is not done. I came to know that the municipal corporation is hiring the private septic tank vehicles for doing the same work and informed him the same, he insisted it can't be done. Hence my Rs 6000 was held with muncipal corporation after these many days of fighting for nothing. After this long story I hope that you understand my pain and I am answerable to my Apartment people for being president to the same. I hope that this issue gets resolved without any further escalatins needed.

Thanking you,