Muthoot — amount debited not reversed yet

Address:	Mysore, Karnataka, 570024
Website:	muthootepay.com

Gold loan no: - f8173
Name: - ashwin v
Muthoot complaint no: - gl[protected]
Payment ref no: - mpt-at-562934

On 06/06/2018 i have paid the gold loan of rs.5, 000/- through phone pay upi, but payment failed and the amount not reversed yet, co contacted phone pay they informed amount credited to merchant ref no.[protected] to [protected]@icici.

I contacted my standard chartered bank through which i made the payment, on 25/08/2018 they informed the amount processed from their end and credited to party. Informed to contact merchant for refund of the amount.

I am trying to follow up with the muthoot fincorp customer care, from 2.5 months, they are not ready to refund amount, this is a loss of interest for me for 3 months on 5, 000.

Please help me to get the refund of my amount.