Submit a Complaint
Claimed

Muthoot Complaints & Reviews

muthoot.com
1
Updated: Jul 31, 2025
Complaints 528
Resolved
68
Unresolved
460
So far, so good. Muthoot is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Muthoot will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Muthoot

Having problems with Muthoot?

File a complaint and get it resolved by Muthoot customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Loans
Muthoot

Muthoot reviews & complaints page 11

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
jyoti110101989
from New Delhi, Delhi
Apr 14, 2019
Report
Copy

Myself joti yadav i had joined the company (Muthoot finance ltd) in aug 6 2018 and worked there till 6 march 2019, and
I had reigned from the company muthoot finance ltd due to my pregnancy, mentally pressure.
But the company did not respond or communicate to the mail or massages for my document which is submitted to company.
One of senior employee of (Muthoot finance ltd) has called and saying you will submit 2 month salary to muthoot finance ltd.
Really it is not expectation from the company. If i am not well and can not continue of my job. How he will asking for payment.
Apart from. They should release my submitted documents. I have trying to talk to the hr of the company for the last 1 month but there is no response from her or
The company hr-they do not receive my phone. Today after repeated calls, i have required my document in future.

Could you please suggest a way out.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    SHANTINI K
    from Kolkata, West Bengal
    Apr 12, 2019
    Report
    Copy

    Address: 152/2 bl-b bangur avenue, Kolkata, West Bengal, 700055

    I m an ex employee of muthoot finance and also a customer of madhyamgram branch (Kolkata). My earring on which loan was taken, was found broken and one of the push of my earring is lost. Branch manager promised me that he will repair the earring and make a new push for the lost pair. Till date branch manager did not do anything. I complained to reguo al manager but branch manager is not bothered. I hope complain to corporate, some action will be taken.
    Thanking you
    Yours faithfully
    S. Santhinee
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Samratbanerjee
      from Kolkata, West Bengal
      Mar 29, 2019
      Report
      Copy

      I want to release my ornament

      Address: Howrah, West Bengal, 711409

      Dear sir/ mam,
      My name is paromita banerjee, I have a gold loan in howrah domjur (west bengal) branch. My loan number is 01652/MUL/004069. Today I called the branch to know about the procedure for releases my ornaments but they deny to release. Sir/ mam as I have to attend a program I need my ornaments back. Kindly look into the matter.
      Regards
      Paromita Banerjee...
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy
      B
      BinteNisha
      Mar 14, 2019
      Report
      Copy

      Address: Cherkala 671541, Kasaragod, Kerala, 671121

      MP10071658...
      i was an ex employee at your Organization and has resigned on Nov10 2017
      Yet my DOE/L (Date of Exit/Leaving) didn't updated by muthoot ... management on EPFO ...

      I didn't get any information, After submitting my Joint Declaration form on 30 Nov 2018...regarding a name change...its been near to 1 year
      Now, I would like to know the status my pf correction...
      I've mailed many times regarding the same issue...On ([protected]@muthoot.com)
      but I didn't get any revert mail.
      +1 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        വ
        വിജേഷ് വാസുദേവൻ
        from Kollam, Kerala
        Mar 12, 2019
        Report
        Copy

        Address: Punnavilathekkethil, Kottara,Meeyannoor P O,Kollam-691537, Kollam, Kerala, 691537

        My father mr. Vasudevan. P had taken bike loan and he was died on 8th april 2018 and then after i (Vijesh s/o vasudevan. P) paid all its balance amount. It's been 9 months that i settled and paid the amount, as of now am still waiting to get my noc letter along with my bank cheques. I been to your office many times, but everytime i hear that i should wait for some more time. Am possessing politely to finish this issue sooner, so required same support from you. Looking forward to hear from you soon. Details: mcsl tw loan a/c # 16033050 phone # [protected]
        View replies
        I forgot my user id and password
        so that i am not able to pay my gold loan interest monthly
        so help me to find them
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          arunprabhu
          from Coimbatore, Tamil Nadu
          Feb 26, 2019
          Report
          Copy

          Address: Mullai Nagar, Coimbatore, Tamil Nadu, 641041

          Inspite of heavy interest also we used to pledge our jewel regularly but pn pudur branch people showing attitude and wantedly maked me wait very long time for 50 thousand gold loan waited for 2hrs, one lady asked when it is taking this much time they are saying to go for some other office seriously i will ask my friends to go for government banks wont recommend pn pudur muthoot worst experience pudur people one day will teach muthoot staff a good leason
          That day is not far
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            L
            lakshmikanth0992
            Feb 24, 2019
            Report
            Copy

            Address: RPC Layout - Vijaynagar, Bangalore, 560072

            Hi, this is lakshmikanth, with the loyalty number [protected], and my renewal due date is on[protected]. I'm not able to find a way to pay the due amount online usinf muthoot epay. Please kindly get back to me via my email [protected]@ymail.com
            I want to clear the bill as soon as possible. Why cant i renew it online?

            Hoping for your earliest response. Thank you.
            View replies
            Cutmer I'd [protected]
            Mo. [protected]
            Name Jagatpal
            Interest payment failed wut not refund
            My acaunt
            ₹ 526 please refund my amount
            My ac

            gold chain - Comment #3369117 - Image #0
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Rahul Dhanda
              from Thanesar, Haryana
              Feb 17, 2019
              Report
              Copy

              Address: Yamuna Nagar, Haryana

              Upi payments done through pnb. Amount debited but not credited to muthoot. When complaint to pnb they said transactions is successful but muthoot says no amount received amount debited 2 times 4741.88 each. Attached the upi transactions numbers. Both the transactions done on 4/02/2019. Through muthoot online payment system. So please take an action regarding these transactions and my refunds.
              +2 photos
              Feb 17, 2019
              Updated by Rahul Dhanda               Loan number 2290/MHP/26
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                NANDAN NAIDU
                from Bengaluru, Karnataka
                Feb 12, 2019
                Report
                Copy

                Address: Bangalore, Karnataka, 560040

                Hi,
                I had taken a gold loan of 3lakhs from muthooth chandra layout branch, the manager there said they don't have any payment for partial payment if we are doing it same day.
                When i made 2l and 1l partial payment within 5 mins due my bank constraint, they took partial payment for whole amount and intrest. On top of it stamp duty amount is also included in principal amount.
                When i asked clarity on this manager responded very filthy and bad and he dint respect elder people who were there.
                When i asked for his visiting card he mentioned no muthoot manager will have visiting card and he refused to share his number and id.
                Is this the customer representative what muthooth has in there organization???
                I would like organization to take action on such un educated manager who come without knowing how to respond to customer
                View replies
                Pn pudur muthoot office asking commission for availing loan
                Frustated with their behaviour
                Reply
                I have payment was on 2000 from rupay debit card first transaction failed but not received and reversals for my bank account so will be payment unsuccessful msg
                Reply
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  Nirmala. B.S
                  from Bengaluru, Karnataka
                  Feb 8, 2019
                  Report
                  Copy

                  I have made an online pmt of rs. 8361.72 (Including tech process charges) on 06.02.2019 vide ref #[protected] through web pay. The same has been debited in my account & also the bank has confirmed that the payment is received by the beneficiary i. E muthoot finance vide kotak bank service request # 1-[protected]. But it is not credited to my loan account
                  View replies
                  Sir my name is pardeep Kumar/om parkash .my gold coin sh.in sriganganagar branch sir mere ko gold nahi diya ja raha h, merit jitani amount credit h uska gold dilwane ki kirpa Kate, sir mere ko or amount credit Marne ko bola ja raha h
                  Reply
                  Helpful
                  5 other people found this review helpful
                  5 found this helpful
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    dipalichawan
                    from Surat, Gujarat
                    Feb 7, 2019
                    Report
                    Copy

                    Address: 400607

                    Hi, my name is dipali s chawan. Gold loan is on my name. I have paid to muthoot 4000 online on 07.02.2018 against my gold loan. I got message from muthoot that transaction is failed but amount is deducted from my account. Its almost 40 min. Pass but i have not received my amount back. Kindly resolved it on very urgent basis.
                    Company name - muthoot finance ltd. - contact no. - [protected] / [protected] / [protected]
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      ritudeswal
                      from Delhi, Delhi
                      Feb 4, 2019
                      Report
                      Copy

                      Address: Rohtak, Haryana, 124001

                      I contacted Muthoot for the current rate of GBP. I want to exchange my GBP into rupees.
                      On 4 Feb 2019, (time 6:00 PM) a guy named Deepak (phone number- [protected]) has debited 999rs from my SBI account. He provided the address 1st floor, Madhusudan complex, Ashoka chowk Haryana Rohtak.

                      He asked my account details and asked me to link my bank details with Muthoot finance for direct transfer of my money.
                      Kindly, refund my amount.
                      View replies
                      Dear sir/ madam i am girisha I worked under your company for 3 years at Mysore and I submitted my resignation soo I want my EPF balance in my UAN account my date of birth was changed soo I have uptade my kyc details pls approve my kyc my UAN number[protected] Name. Girisha
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Mahin A H
                        from Ponnani, Kerala
                        Feb 2, 2019
                        Report
                        Copy

                        Address: 683511

                        I had gold loan with muthoot finance paravoor kavala branch. Yested i am visited on that branch for closing that gold loan. I am trying to pay that amount 13765rs through i muthoot aplication and payment not success but payment diducted my fedaral bank account i lost that money. Then contacted both of customer care mean bank and muthoot till now i didnt get that money return. I need to my money return back you are the responsible person lost my money.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Samiksha Arora
                          from New Delhi, Delhi
                          Jan 10, 2019
                          Report
                          Copy

                          full and final settlement not done after my resignation

                          Hi Team,

                          My name is Samiksha Arora and i was an employee (employee code- DF06435) of muthoot finance worked as an accounts assistant for 2.5 years. I resigned from muthoot in 2013 and my releiving date was 23.08.2013. I would like to bring to your notice that till now i have not received my settlement amount from the organisation which was one month salary and leave encashment which was around 18000. I have chased the organisation...
                          +2 photos
                          Helpful
                          9 other people found this review helpful
                          9 found this helpful
                          1 Comment
                          Report
                          Copy
                          S
                          Suchitra Haldar
                          from Chennai, Tamil Nadu
                          Jan 9, 2019
                          Report
                          Copy

                          Address: Kolkata, West Bengal, 700056
                          Website: MUHOOT WEBPAY

                          Dear Sir,

                          ID NO. [protected](Loan A/C. 4319/MUL/965)SUCHITRA HALDAR

                          I have paid Rs.676.00 on 04.01.19 from SB A/C. NO.[protected] of Canara Bank, but payment not credited to my above account.No mail/message recvd from ur end yet.

                          Please help me.

                          Thanks and regards
                          Chandra Shkhar Muduli(Husaband)
                          of SUCHITRA HALDAR
                          Mob:[protected]
                          Jan 14, 2019
                          Updated by Suchitra Haldar                           please let me know the status of my complaint
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            shayan srivasthav
                            from Bengaluru, Karnataka
                            Jan 6, 2019
                            Report
                            Copy

                            web payment failed

                            Address: Bangalore, Karnataka, 560036
                            Website: [email protected]

                            Yesterday, i have paid rs: 20839.88 through muthoot webpayment, however the payment was not credited into my loan account. But amount deducted from my account. I have been trying to call to the customer care but not able to reach. I need that amount to be credited back to my account. If that is not happening with in two days, i am going to take legal action against muthoot....
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            K
                            Kuldeep Singh Uppal
                            from Dhariwal, Punjab
                            Jan 1, 2019
                            Report
                            Copy

                            Address: Ludhiana, Punjab, 141113

                            I have taken gold loan from branch g. T road khanna, ludhiana, punjab. Which i have been cutting for several days from branch to shutdown but manager yudhveer singh didn't give me any satisfaction or stopped the loan. He misbehaved me. My time was destroyed by the time but the loan didn't stop. My account number is [protected]. I'm going to branch to stop the loan but i couldn't find a satisfactory answer
                            View replies
                            Company 2000rs extra with me hi is not return my rs
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              Kailash Chandra Teli
                              from Nagaur, Rajasthan
                              Dec 29, 2018
                              Report
                              Copy

                              Address: Bhilwara, Rajasthan, 311024

                              Sir mene bike li thi lone par to uski case ki rate thi 63600 to mene 15000 down payment jama karwaya tha 15000 jama karwane ke bad me mera lone amount 48400 honi chahiye thi par mere gar par jo company ka later aaya usme lone amount 53600 tha ye log jo bich me hote he wo hamse rupaye jyada le rhe he to sir eske liye kuch help kar do to aasani ho jayegi Kailash Chandra Teli mob.no. [protected]
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                kAugustine
                                from Ernakulam, Kerala
                                Dec 13, 2018
                                Report
                                Copy

                                I got my bike serviced at your service centre muthoot motors cochin kerala vide invoice kl[protected] dt 6/12/2018.in spite of my request they failed to adjust front brekewhich is highly dangerous for riding. They say spare part kit mcb i. E. Front brake fluid reservoir is out of stock. What should i do for this? Will you pl arrange the said spare to the service center on a top priority for me. Thanking you in advance
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Adv Vicky Ghanghas
                                  from Delhi, Delhi
                                  Dec 5, 2018
                                  Report
                                  Copy

                                  Address: New Delhi, Delhi, 110087
                                  Website: Indian consumer compalints

                                  My brother nagender chaudhary s/o sh. Nasib singh when lived in delhi they took a gold loan from paschim vihar new delhi branch. He took on that time a amount near about 2 lakh. I thank below than 2 lakh and in the avage of this amount he had gave jewelleries those amount on that time approximately 3 lakh 50000. Aftr that he lived on another place resides delhi in 2014. He got died in 11th june 2016. Its a huge tragedey for us and we forgot the jewellery. But when his wife rememberd that her jewellery in muthoot finance company paschim vihar as a surety. Now we demand that our jewellery give to us or how could we take this. Tell us about all steps related to this matter.
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    Capital First
                                    4
                                    (965)
                                    PNM Services
                                    1.4
                                    (11)
                                    Family Credit
                                    1
                                    (731)