Muthoot Complaints & Reviews

Sir/madam,
My name is sajith svihar sukumaran. I had tried to take inr 10000 (Rupees ten thousand) using my icici bank debit card number [protected] from muthoot finance limited atm on coimbatore main road in velanthavalam, palakkad at around 10.35 a. M. On 15th october 2017. A message displayed on screen was'your financial institution is not recognized'. Therefore i cancelled the transaction, waited for sometime and left the cabin to the nearby atm. After few minutes i received an sms that inr 10000 has been debited from my sb account #[protected]maintained at icicibank emgee square branch ernakulam. Therefore i returned to the atm to reconfirm whether cash has been released from the tray. Since i had experienced the same incident earlier i waited for a message for cash reversal. After few minutes i took inr 5000 using the same debit card from the same atm. Since i found that inr 10000 has not been reversed, i tried to contact the customer service numbers of both icici and muthoot finance limited, but in vain due to holiday. Kindly treat this mail as an urgent complaint and do the needful to get me back my money asap.
Thanks and regards
Sajith sukumaran
[protected]

Sir
This is yogendra kumar singh. I had taken a gold loan of rs 51, 300 on 19/08/2016. My id no. Is [protected]. Today was the due date of my interest and i wanted to pay it today but was unable to do so due to renewal of my loan. I didn't find any source of renewal from your online web pay site. So i request you to kindly look into the matter and do as desired for avoiding inconvenience of customers.

Customer id no.: [protected] name: annu soman br. Code: 2576
1. My mobile no. Is [protected] from the day i applied for loan where i have given them this number but till date they have not updated it every now-and-then they given excuses or say that they have updated it but server is not getting updated! The number which is linked with this id is of my mom i. E. [protected], which is casuing issue while making quick payment via your...

Hi sir/madam

Yesterday i m going to your muthoot finance branch in naroda to complete or full payment of my loan but they are not submit my money and saying the server is down again again please sopve this problem i realy need that gold for family reason. I dont why they are say always server is down i think 2 day are enough to solve so please solve my problem as soon as possible.
The muthoot finance branch staff are not in fault this is technical department problem.
Thanks in advance for solving my problem😊

Today i went to muthoot office in veliyancode i reached at 4:50 then they said i can't collect the cash from western union becz time over. Still 10 min r there for 5 then they said they have the instructions from muthoot that till 4:45 only service. When i told them it's an emergency then also they can't do anything it seems. I felt worst customer service in veliyancode. So kindly request you to take necessary action against the muthoot veliyancode (679579) ponnani malappuram

Dear sir,
I have worked as bic at u r organization from 07/10/2011 to 06/04/2017, due to my mother health i resigned my job on 3rdmar17 and served notice for 26 days till now rhr not settled my reliving and f settlement, and employee status shows active in hrms. So pf claim also pending. Kindly look into this and do the needful.
With regards
K. Sudha amarnath
Mp10017416
[protected]

Hi,
I made a payment to release my gold on september 21, 2017 to muthoot finance through their online portal. The payment was successful.in spite of payment being recognized and my loan account showing the same, the branch manager of muthoot finance mathikere branch is not releasing my gold. I have been running around for the past 5 days for this but am still being put through severe hassles by the branch.
I had a very important family function for which i needed the gold. However, not only did the branch manager not release my jewels and harass me, but now my family had to miss this function as we couldn't go properly. I have been put through a lot of stress by the finance company.
Please please help me.

Hi,

I have repaid my loan through online mode on muthoot website quick pay and the payment made is reflecting against my loan account in muthoot's website. The payment made is successful and i have received payment acknowledgement from muthoot. However, when i went to mathikere branch of muthoot in bangalore, they are refusing to release my jewels. It has been over 24 hours and i am not getting any resolution in spite of multiple...

Want to complaint against them. My husband's gold loan account was two months earlier and they didnot auction that one whereas without notifying me they did that auction on my two accounts on 9th september, 2017. Why is this so??? If thats the case, then why muthoot send me the text of last chance to save the auction on my mlbile on 11th september around 22pm??? Please check, the very next day 12th september i sent mail to muthoot and contacted mr sadananda... Well, i need my ornaments back... Whatever the interest dues and the two loan amounts all i will clear... But i need my ornaments back. Who has given that right to auction my ornaments on 9th september and thereafter sending me texts on 11th september saying last chance to pay and save my gold???

I need justice and proper resolution. That's why i am informing this to consumerforum now and also thinking to lodge a complaint against them and proceed legally onwards...

Make it clear, i can clear the dues and main loan amounts.. But why the auction has been done without notifying me??

Thank you,

Pissed off with the company,, had a big fight at home because of muthoot.. Despite of paying all the interests on time, they sent a notice for not paying interest & ignoring reminders.
Frustrating, no one can help customers, do not trust on the matter i[censored] r not telling anyone & applying for a loan from these people. They can unfold ur secrets anytime.
Hopeless!!

Hi team. I have made my monthly interest payment of rs1000 by using epay service of muthoot on 07th of september against my gold loan no-f32970 but transaction failed (T id - mpt-at-300456) subsequently i called customer care and raised a complaint (Complaint no is gl[protected] but no action so far on this complaint. Its been a more than week.

Please sort this out asap!!!

[protected]
Satya

Hi,
They are not accepted my gold loan closing amount... There bhayander west branch manager makes an aarguements with me.. Whene i went to close the loan. I called them in afternoon.. And sent to my person with all closing amount. And i reached to branch at 5.30pm but they had not accepted amount.. And maked me lot off an aarguements... I am not satisfied with service.. Kindly take an action...

Dear sir,
I had a loan with muthoot finance from the branch of ARYA SAMAJ ROAD, KAROL BAGH, NEW DELHI 110005
I am dealing with past approx. 8 months with your branch gold pledge and i referred many of them about the gold loan.
Today evening (09.09. 2017), i went to office i want to pay the full payment with interest amount 34887rs.and i paid every month interest your branch without delay,
But muthoot staff branch manager name is Prithvi Raj is misbehaving and abused use of language, please my complaint register book in the office, to identify who is made the mistake and provide the customer care numbers to solve the problems in future.
RAJESH KUMAR -[protected]

Hi muthoot team
I have taken a gold loan 2 years back from mahim mumbai today was the last emi payment to be done ie 7708, but as per your ledger of mahim branch it is showing to be paid 8615/- and when they have made a receipt to pay it showed me 8749/-

As per my loan clearance i have made payment every month on or before time with penalty no while closing they are charging me at around 1047/- more

Mahim branch people are not helping me to close this and i am applicable to be pay only 7708/- how can i pay extra charge that is around 1000/- approximately difference.

Still to close my emi i have paid 8615/- and expecting a refund of amount 907 from muthoot finance

So kindly arrange to close this issue asap today dated[protected]

Thanks and regards
Ashok sharma
[protected]
Loan app no:mes-1

Sir i have applied for pan card but its approved this is said by muthoot branch hospet. I have searched in uti pan status but. When i submitted my coupan number its showing me. Not founded.
What is this if my pan application approved y not showing in uti status.
My coupan number is[protected] and ref num 888414. Please help me. Sir i have applied to job they need my pan number please sir help me with this problem.

Im here for last 2 hrs. But no one is responding.. Bank manager is busy with his personal phone for last 1 hrs.. Employees are making fun.. I hear to make my full payment of my loan. But their pathetic response.. I ask again and again.. But they saying please wait sir is busy.. I don't what a bank manager doing on phone for last 1 hr. Thank you for pathetic service.. Lots of bank is to give gold loan..

The customer care executive who called up to remind about the due for the vehicle was rude and she said this " you know to ride bike why don't you know to pay the due ", you have the rights to say that it's overdue and no rights to pass a comment on the customer.. Very bad experience! Will never take any services from you or your company ! I can pay the entire due in one go, it's your duty to remind us and not comment on us ! If you are so much hesitant in talking polite then you shouldn't be in this filed... We have thousand things going on in life and this is something small which we have forgotten and you can remind... But this is not right way !

Dear sir,
I had a loan with muthoot finance from the branch of chennai-mgr nagar branch (Bracn code 2601) my loan account number is-2601 msl 5540.
I am dealing with past 5 years with your branch gold pledge and i referred many of them about the gold loan.
Yesterday evening (28.08.2017), i went to office i want to pay the interest amount of rs. 385 principle loan amount of 21900 and i paid every month interest your branch without delay,
But muthoot company staff said to me up to today (28.07.2017) itself have to pay rs. 385 interest but i want close the loan account suddenly the staff he is telling it will come additional interest for extra one day and whatever system reflects only you have to pay the amount (Rs.22, 298 but actual amount (21900+385) is rs.22, 285) otherwise we cannot do anything and he don’t know the calculation and how to speak to the customer, and this is our company systems that total amount of money is rs.22, 298 they are collected me. This is not the right rule to earn some additional amount of interest money from customer, and they are telling simply system shows this amount only whatever this is not good systematic to handle the customer, and i have one more loan also its comes also the same problem and now they are asking me to pay extra money (Interest of money). The loan account number is 2601msl 5539 and please provide the complaint register book in the office, to identify who is made the mistake and provide the customer care numbers to solve the problems in future.
Alagesn mobile :-[protected].

Respected sir,
I already make all my outstanding monthly payment up to july 2017 with late fee & what ever the mentioned figure excluding the installment amount rs.2736/-. Now i have only one installment remaining but again they ask to pay sum of rs.6215/- (Including fine). I am a normal person i don't know if this complaint helping me or not. The main reason for complain none of their branch provide the exact details of payment (Ledger), even i repeatedly request the same in their muthoot fin corp, valakom branch. Moreover i am one of them customer, if i ask for ledger they only treat like beggar.in their web site & branch system shows different outstanding amount that's why am asking for ledger. Why they are not notice the fine amount during the monthly payment, even i paid the basic amount + late fee also.

If the outstanding amount is genuine then i will pay accordingly for getting my documents.
Your kind consideration in this regard is highly appreciated.

Ani janardhanan achary
Mob number: +[protected]Dubai)
Email: [protected]@gmail.com
Java bhavan, podiyattu vila (Po), valakom
Kottarakara, pin : 691532

My father has taken bike loan and in bijapur branch muthoot office they have told all ur installment has paid and taken registration copy to apply for noc in july2017.. But again in august 2017 yesterday got call that still one installment is pending..in branch office they said all installment are over.. But cmpny makin call that still installment is pending.. Why this irresponsible work.. Why you people makin aged people fool.. We r totally disappointed by ur service and if this continues will go extra step for this.. Total wrong and irresponsible work by branch bijapur station...