Punjab National Bank Housing Finance [PNBHFL] Complaints & Reviews

I applied for Foreclosure letter of my existing home loan in PNBHFL Madurai branch and they are provided the reference number also and after that, I did not able to check the status of the request, even I called customer care Mutiple times, but all customer care service members are busy at a time message hear up.

there is no possibilities to reach up the status also.

please provide the foreclosure letter ASAP.br...

From my side I requested them to close my home loan account number
HOU/ERD/0521/883640 nearly it takes more than 30 days and but the process is not complete from branch side they telling it will take more time to close
even though I gave all required documents
The bank is very worst in home loan and from branch in Erode Tamilnadu the representatives are not responding clearly to the customer and arrogant and rude reply to customers

I been continuously following for foreclosure letter from the bank but it has been since 2 month now they aren't providing the same.
And not even calling or connecting on call from us....

I submited a request for a preclosure statement for my loan account HOU/BAN/0517/385718 on the 30th of December'23 in the Jayanagar Branch in Bangalore. The stated turnaround time for this is 21 days. It will be 2 months in a few days and I am still waiting on that pre closure statement.

Every time I reach out to PNBHFL customer care, they indicate that the request is still in process. Now of course, they've stopped responding...

Hello,
This is with reference to my existing Home loan with PNBHFL with account no. HOU/GHKP/1017/443177

On 30th Oct 23 I have raised request for pre closure letter and List of documents through Thane Branch with service request 04846420. I was informed that it take 21 working days. Now it 11th Dec 2023 but I have not received my requested documents. I am making consistent follow up with customer care but looks like they are purposely making delay. First they said it is in process then said it will be done by 29th Nov 2023. As this date is passed now, today they said it is in process.

Why so much time is required to provide two documents. It is totally harassment from PNBHFL. I also marked the copy of communication to Nodal officer but nothing happened so far.

I request your help in this regard to get my documents as early as possible.

Regards,
Rohit Sawant

Please consider my login fees 3540 credit my kotac ac no [protected] .my mobile [protected]

Sir my loan no hou/tata 0221/862506.loan is rejected .so login fees 3540rs debit my as so please refunded

Hi Team,
This is about my foreclosure request with PNB Housing Finance submitted on 18th October 2023. As per the process, I submitted a written request by visiting home branch Thane ( Cadbury Junction). Along with written request, I also paid foreclosure fees of Rs885/- on the same day. Customer executive provided the Service Request no 64869304 for the loan account number HOU/THA/0323/1098067. I was supposed to get foreclosure letter...

Team,

This is about my foreclosure request with PNB housing finance submitted on 25th oct 2023. As per the process. I have submitted a written request by visiting home branch in my case it is noida sec-3. Along with foreclosure written request I have also paid foreclosure fees of RS 885. The amount is also deducted 27th oct 2023. Customer executive provided service request number 04830895 for the loan account HOU/NOI/0419/677363

KINDLY HELP ME TO GET MY FORECLOSURE LETTER

Team,

This is about my foreclosure request with PNB housing finance submitted on 28th September 2023. As per the process. I have submitted a written request by visiting home branch in my case it is Green park delhi. Along with foreclosure written request I have also paid foreclosure fees of RS 885. The amount is also deducted 30th September. Customer executive provided service request number 04743526 for the loan account NHL/GRP/0819/740362....

The Banking Ombudsman/
The Principal Nodal Officer for Customer Complaints
PNB Housing Finance Ltd
[protected]@pub.co.in
Sub:- Grievance towards the Housing loan repayment of self-immediate action requested-reg.
Ref :- Loan Account Number HOU/BAN/0715/233479 in favour of self ( Renju Krishnan).
Respected Sir,
I, Renju Krishnan (Customer ID 762414), now residing at 1001 Feather Reed dr, Leander,...

Hello Sir
I have applied for foreclosure on 29th July 2023, still not provided. I am following 100 times but no use.
What is the final solution on this?

I am writing to address my foreclosure request submitted to PNB Housing Finance on August 10, 2023.
I followed the prescribed procedure by personally visiting the home branch, located in Banjara Hills, Hyderabad, Telangana, where I submitted a written request.
In addition to the written request, I paid foreclosure fees totaling Rs.1770/- for both the non-housing loan accounts.
These fees were debited from my ICICI account on August 12, 2023.

Upon submission, I was provided with two request numbers: 22545423 and 22545373, corresponding to my loan account numbers.
According to the standard process, I was expecting to receive my foreclosure letter within 21 working days. However, as of today, I have not received the requested documentation.

I have diligently followed up with the Customer Care team, reaching out almost every once a week, only to receive the same response each time: "Approval has not yet been received from the central team."
It remains unclear who comprises this central team and why there is a delay in generating the approval or foreclosure letter.
My attempts to contact my home branch, PNB Housing Finance Banjara Hills branch at Hyderabad, have been equally futile, as they seem to have no control over this matter.

I must express my immense dissatisfaction with the handling of my loan closure request.
This has been an exceedingly frustrating experience with PNB Housing Finance.
I would now like to note it to Mr.Girish Kousgi, MD and CEO of PNB Housing Finance, as well as the Nodal Officer.

Prior to submitting this formal complaint, I took the time to review other customer feedback over the internet in various forums and it is disheartening to find similar instances where requests are seemingly delayed, possibly to accrue maximum interest from customers.
I am also exploring the RBI mandate guidelines/legal avenues available to consumers in such cases.

I implore you to urgently address and expedite my foreclosure request. I await a prompt resolution to this matter, along with the receipt of my foreclosure letter.

Thank you for your immediate attention just in case.

Sincerely,
NR G

Hello All,
This is regarding t0 the service provided by PNB till date which let to mental torture. Below are the issues that have happened till date and no action or response from any one - Bank, customer care, Nodal officers, Ombudsman, RBI and HFC. Need immediate action as I am proceeding legally now. - In the month of June 2023, the interest was changing internally and as per RBI guidelines it should be 3 month or 6 months....

Respected sir,
I have requested Pre Closure statement latter and paid amount of ₹835/- on 18.July.23. Till now i have not yet received the letter. Kindly issue the pre closure letter on top priority.

Thanks for your kind support.

Rangaraj S.
[protected]...

I have complain about the delay of the home loan clossing procedure in Punjab National Bank Housing Finance. I am a housing loan account holder in your bank with account number HOU/THA//0719/729341 . I had applied for home loan closures in your bank before 30 days. Your staff said me that procedure will take time of 21 working days. But it’s been more than 30 days I haven’t received the clossure letter. I am very disappointed with your poor service. I have fulfilled all conditions as demanded by your bank staff but still it’s happening.

Thanking you.

Yours Truly,
Pravin Hanwate

Dear Sir/Madam,

I am writing to you in regards to the Loan closure letter for my Home Loan account number HOU/BAN/0716/300046.

I have raised a request on 27th June 2023 (SR[protected] with all the required documents. I have been following up with customer care for the past 2 weeks but yet to receive the Loan Closure letter. It was escalated also on 24th July (SR[protected] to higher authority but no response...

I had applied for closure of my home loan with request generated on 19/5/2023. it was informed to me that within 21 days the process would be completed. but, instead of doing anything about it they are continuing with deducting installments monthly. i have been writing to them and calling consumer helpline too. They are just not ready to close my home loan.
i am being harassed and my plans dependent on foreclosure of home loan have...

I have a home loan with PNB HFL and i requested for BT to other bank for better roi. Now, Initially they told me it will take 21 working days to get letter, its been more than a 1.5 month they have not provided me any letter. Even i have contacted many times customer care support every time they are saying its in process wait for few days, every time i called i am getting same response even they are not sharing any detail that its pending with whom, I visited bank as well no response from them, Then i complaint nodal officer (Via email ) no response from them i sent 5 followup email no response from them as well. I am really frusteted with this kind of behavior from Govt Authorized bank. I am feeling helpless as no one is giving information and looks like they are delaying without any reason.

PNB HFL guys says i have to pay 3% pre-closing charges and minimum time they take to provide foreclosure latter is 15 working days.
They literally create lot of problems and delay the issues. In any other bank you go there is no pre-closure charges and foreclosure letter will be given within a day.

@PNB HFL: Please grow and satisfy the customers to retain them. If i have to go for loan again you are making me not even think about PNB HFL.

Hi
I am Bhargav from Jamshedpur.
Yesterday, I went to PNB Housing office in Jamshedpur with my uncle Mr. Manjit Singh (+[protected] who is a senior citizen and has a loan account ( HOU/TATA/1118/609176) there. He is selling his house and wanted to get the foreclosure statement so that the other bank wherein the buyer's loan is sanctioned can give the cheque in favor of PNB Housing. He wished to do this at the earliest as at this age, he doesnt want to keep the burden OF Emis. He has come all over from Punjab and has been staying in a Hotel for over a week now not knowing the time it will take to get the letter and sell the house.
However, it seems the officers have no intention of helping out the customers
Rather, it looks like the delays are purposeful to mint in more EMIs unethically. I saw several customers there who have been harassed similarly but yet to receive the letters even after two months.
Very disheartened to see the pathetic response. One should show same level of commitment be it while opening the loan account or closing the account.
Hopefully, the top management gives some focus on this issue.

Regards
Bhargav
[protected]