Muthoot Complaints & Reviews

I have purchased honda activa 110 white color on 10 Oct 2016 on EMI of 2396 rs but no emi is deducted from my bank account and finance company is saying that your check are bounced .where as I have maintained my acct balance now they have told me to pay in cash in back date . please help me I m a handicapped person and the active the have given is not working properly engine stop on every turn and in morning it not get started . Which make it more prone to accident and life .

This is for your kind attention that I went to the muthoot finance main branch office shastri nagar for my instalment payment against my loan by card, but they refuse to collect payment by card because they don't have the card machine and then he said to me that I can pay my instalment in other branch which is in JOHRI BAZAR, Jaipur but when I reached there they said they cant take full amount of LOAN but can only accept INTEREST amount, but my issue is that I want to pay full of my loan amount by card instead of cash .

LOAN ID- 2941-MSL-004978
LOAN AMOUNT- 15000

CUSTOMER CONTACT NUMBER- [protected]
CUSTOMER MAIL ID- [protected]@GMAIL.COM

Shastri Nagar branch staff said you are not able to close the loan after 4 pm the cash team is closed and the second miss commitment is that they said if you take cash from the customer then you will pay cash only you cannot pay online if you pay online than your money will not been updated kindly resolve this as soon as possible

Regards
Vimlesh

Gold Loan Complaint - Muthoot Finance Vivekananda branch, Chennai-99
My Muthoot Finance Gold loan Account no: [protected]

I got gold loan against security of jewels.
I paid the principle amount with interest & received all the jewels in which one aram has been broken into 4 pieces. Then i spoke to Branch manager and regional manager, they didn’t give me proper response.

My name is syed akheel hazari and my gold loan account no. 00526/msl/028549. I had paid rupees 40000/- through imuthoot app. On 10/12/2016. Through my sbi debit card. Amount was debited in my account transaction was success and not credited in my loan account. Please kindly solve my problem as early as possible. I have attached the transaction details
Thanking you

Resolve the issue as i have marriage, need ornaments immediately.

Atom transaction no.23783973
Loan no. : msl -28549
Branch code 0526
Mobile no. [protected].

Can i repay my loan amount through cheque because my debit cards are not working and surcharges are high. Why iam taking loan and repaying my loan with interest and surcharges why? By using debit cards you can pay surcharges extra. When are my loans get over when they are charging interest on debit cards. I want a answere from you how can my ends meet when the govt charges interest on debit card

HI,

i had to pay interest for my gold loan amounting 3016. they asked to pay online since the date was over. i used muthnet.co.in given in the receipt. the amount got debited from the bank but the receipt not got generated. i contacted the local branch in virugumbakkam, they said i need contact kerala customer care. i was keep on trying to contact these number they were not lifting the calls. always showing line busy. how pathetic service and carelessness towards customers . they cheated my hard earned money 3000 rs.loan no3393/MSL/1983.

https://online.muthootfinance.com/

Sir, my loan a/c 01498/MGL/000137, I gave cheques dated 06/12/2016 including EXCESS interest, they r saying my cheques are not cleared yet, local cheques it will take only 2 days to clear, now it's one week, without any teason ur people are demanding more interest from me, why should I pay excess interest no mistake is mine, I need my jewel, If not I will go to consumer court or police station.

I am Bharat S PATEL from nadiad and I visited for investment of Rs50000 in FD at Nadiad branch, Gujarat 387001.

Unfortunately for generating FD recipt branch has wasted my 4 hours and still problem not solved. No staff including branch manager know how to operate systems and to whom to escalate case in case of any problems. They even doesn't know to whom they have to contact for any system issue. They don't have knowledge of system operation activity for generating FD recipt. Please educate your manager and staff for same and provide proper training before implement ing new product. Please consider this as feedback and do needful.

Hello,
I am Mr. Rajendrakumar Upar from Mumbai.
I have submitted my cheque for my gold loan clearance in Branch Code (4257)Mumbai - Gigaon on 29th November 16.
Today's date is 8th December 16. But they are not yet deposited my cheque and still giving BS reasons and charging intrest amount.
I have asked ti my bank manager of Bank of India about my cheque status that I have given to Muthoot Finance for clearance,...

I had received money through EZ CASH from UK for which i got the cheque from MUTHOOT FINANCE "A Wing Rock Enclave, Hindustan Naka, Opposite Union Bank ATM, Sahyadri Nagar, Kandivali West, Mumbai, Maharashtra 400067"

Cheque received date: 1st Dec 2016.

I was given an outdated for (1st Dec 2012) cheque which i did not double check while receiving it as i trusted the capability and proficiency of the employees in not making this kind of mistakes.

I deposited the cheque in my bank on 3rd Dec 2016 And waited for 4 days to be cleared

But on the 5th day i come to know that the cheque is outdate, so visited the Muthoot Branch and informed them about the mistake they made and asked them to issue a new cheque, but they clearly denied stating that we will give you the new cheque only once you return the old cheque.

so i spoke to the branch manager (BHARAT KISHORE SINGH) and told him that the bank will send the outdated cheque to my mailing address by courier and it will 3 to 4 days, and i have emergencies (my wife needs to be operated on the 9th Dec 2016), he said "there is nonthing that i can do you will have to get the cheque and then we will give youa new cheque"

I told him there is a mistake from your office employee so you have to solve my issue, he said i agree that the mistake was from their side, but there isnothing that we can do you get the cheque and we will issue you a new cheque.

I also told him that I will raise a complain regarding this, in return he said you do what ever you want to do but we will not issue you the cheque until you get the outdated cheque

Hi Team,

I just want to bring to your notice that on sat i.e, 3rd of Dec I had been to your muthoot finance branch located at KG Halli, Bangalore to check the closure amount which I am suppose to pay for releasing the gold.

The lady who attended me gave a wrong closure amount in written which I managed to arrange in this demonetisation period. However, when I came to the branch for making the payment I was asked to pay more amount than what I was given in written.

On special request from my office I had come to make the payment & this is the service. On being asked that lady argued with me & was very rude.

Thanks for everything & now its time to switch by routing all my family members, friends & neighbours to Rupeek.

I have left the company on 14th August 2016 and till yet I have not received my relieving letter till yet. I have marked mail to CMD also regarding that but they are asking money for relieving around 62500/- when I asked about in detail they told me that the training which they provided me in the month of September 2015 for that they are asking money . This is very according to lab our law .
Request you all to please look into this matter.

Thanks
Regards
Anuranjan

Dear sir,
I wont like to mention my name. We request you to inform you the muthoot fincorp karaikudi branch manager is not responsible for custamer . He is easily scolding your staffs.. So far not responding to me. So kindly warning to him sir. Please advice to him and you said respond to custamer and staffs. All are human beings, not slaves... but i will go consumer court i will discuss about my advocate

This is grievance below as launched by dr prabhat kumar ray to the grievance cell of president of india on 20/10/2016 :
Grievance for registration no: prsec/e/2016/13533
20 october 2016
Complaint against pradip roy mobile[protected] prabir goswami mobile[protected] manager of the company mobile[protected] ramveer singh mobile[protected] [protected] agent of the company mobile[protected] ashok kumar mobile[protected] thereinafter referred as accused persons all are impersonating themselves as employee of muthoot finance having its branch office at siliguri near central tenjing norke bus stand west bengal by using abovementioned mobile nos and also using an email address namely muthootfinance1939 at gmail dot com for committing cheating using forged documents and siphoning of my money to the tune of rs 2 97 500 rupees two lakhs ninety-seven thousand only.
Bank details of muthoot as follows:
The following bank details are stated below:
1. Mr. Vipin kumar, bank of india, gurgaon branch, a/c. No. [protected],
Ifsc – bkid0006701., phone: +[protected]

2. Mr. Ramveer singh, state bank of india, moradabad branch, a/c. No. [protected], ifsc – sbin0017580.

3. Ashok kumar, allahabad bank, moradabad branch, a/c no. [protected], ifsc – alla0212497

Muthoot fincorp limited did this, mobile: +[protected],
Phone: +[protected]

HSBC Complaint Reference Number – 6728114
( KMM17546235V17524LOKM )
From : complain.[protected]@hsbc.co.in / [protected]@hsbc.co.in
Sub : Complaint against Pradip Roy ( Mobile [protected] ), Prabir Goswami ( Mobile [protected] ), Manager of the Company ( Mobile [protected] ), Ramveer singh ( Mobile [protected], [protected] ), Agent of the company ( Mobile [protected] ), Ashok Kumar
( Mobile [protected] ) (hereinafter referred...

Hi,

I, shibumon. b. a, have bought a new rayz vehicle from muthoot yamaha at killipalam branch on[protected] with tem registration no kl-01 3149. i have added addition fittings (life guard-975/-) and paid for it. later i found a damage on the life guard and informed the same to the showroom to mr. vinod. as they said to remind this when come for the first service and the same has been informed on[protected]. but i disappointed by the response & service. instead of replacing the faulty they have put the same patch work and returned it. a new vehicle with defective lifeguard. please take necessary actions from your end and replace the defective spare.

Thanks,
Shibu

Dear Sir/mam,

I have a long relationship with muthoot group when we need money they support for gold loan & get money with hassel free formalities...last year in 2015 my wife booked a coin at krishna nagar delhi branch for a investment purpose but due to some distance issue, its so far from our residence & have some financial issue also so didn't paid future installments ...

But got a call from your branch on my wife mobile, & your respected Branch Head Mrs. Deepa told..

Mam" pls. pick your coin on the occasion of DHANTERAS & pay some amount also...
My wife said ok ...and we plan to bought a coin with pay some amount because of occasion & have indian mentality, its good for us... if we bought today..(ON DHANTERAS)

then my wife & me plan to bought the same coin, My wife visited at your branch & I am waiting out side due to have parking issue...
branch head not available, on that day...So as a client we request to bought a gold coin & told to her (Ms. Ritu Malhotra),
& TOLD TO HER pls. speak with your branch head Mrs. Deepa & handover the gold coin after your such formalities...

She told to my wife very rudely " 1 se 1-1/2 hour wait kerna padega & letter likho ki coin chahiye ..my wife told to her, booked 2 coin one of my name & second in the name of my spouse ..

she again told very roudely " to phir usko lekar aao aur letter likho"
and then my wife stair down & told me apko chlna padega letter likhna hai & apke naam se emi hai ek coin ki...

I said ok...and park my vehicle & entered in your branch then request for paper & ask to Ms. Ritu Malhotra for a loan account number with paid EMI DETAILS ...

She ignored me & my wife, again request pls. confirm the same but again she ignored me & my wife after 3 to 4 times same request put in front of your camera & others employees...
she did not answered ...
& "told me letter main apna naam & mobile number likh dena" ...spoken very very rudely then as a client answer to her, Mujhe pata hai letter main naam aur number likhna hota hai...

then she answered me for paid EMI details ...

*Then immediately enter one of your respected client, and request for some services & they told 1 ghanta lagega vahan baith jao..client told immediately haan mujhe need hai main to baitha hun ji 1 kya 2 ghnate wait ker lunga ...and client sit on the chair after that your both employee Ms. Ritu & her colleague head down on the computer table & laughing ...
Its ALSO not good sign for your company & Existing client ..
AND we handover the letter to her & she told me ab hum approval lenge & apko 1-1/2 to 2 hour waith kerna hoga ..
My wife told to her we come back on monday or any another working day because today have festival so lots of work pending at home.

then we left from your branch...& as per good relation with your respected Branch head Mrs. Deepa & my wife called her & told the way of talking then she replied yeah kaise ho sakta hai.. main to sub approavl lekar aayi hun ... aap ruko main office main baat kerti hun...
'then after 5 min recved a call from Mrs. Deepa side & she told to my wife, vo to keh rahi hai( Ms. Ritu) apne usse badtameeje kari hai...and isliye apko gold coin nahi diya ??

My wife imdiatly reply to her Hamne badtmeeji keri and hame hee nahi pata...hamne to aise kuch nahi kaha ???
and aap bhi meri baat nahi sun rahi ki vo kisi bhi client ko serious nahi le rahi hai & roudly baat ker rahi hai sub ke saath???

My question to YOU & YOUR SR. AUTHORITIES ???
Tell me our mistake & why she denayed for gold coin?

Its your employee mentality ??? first she misbehave with my wife & then me & your camera also saw all issues

we take U-turn & Again visited at your branch & asking to her hamne apse kya badtamiji keri hai ?
but she smiled & again told apko baat kerne ki tameez nahi hai??

and we answer very politely mam, Humne to apse yahi kaha ki hame pata hain letter main naam aur phone number likhna hai ?

& she told again wait for next 1 or 1 & half n hour wait kerna hoga ??

.on that time clock showing 5:10pm then asked ONE QUESTION TO HER ( MRS. RITU) ..r u availble after 6pm,
she told """"NO""""..
again put the one question so why told us for waiting next 1 to 1 & half n hour..

Really not understand

Again my question to all of you?? we not take any classes with your employee, we are your client & i Know how to talk every one...

and after that many times requesting for complain register but every employee denay & laughing ?
why ? really we feal ( as client ) embarrassing ???

and no one hear to listen our issue & solve the same & the same client also siting on the chair & requesting to her for a his work but she had same attitude & the client also mention complain on your branch register.

and have lots of other discussion with your another branch employees but again we hopeless & feal embarrassing ...

pls. sort out our issue & maintain your branch levels ...

G S SETHI
[protected]

1)As above the subject first of all he cheated other local branches of muthoot finance.he used his employees just like call girl (i have evidence)to withdraw your loan from other branch (in case he gave me cash to release gold from that branch) and joint to open new account in my branch.
2)Second thing is without any permission he raised interest of my gold loan.
3) when i already told him that on divali i want my gold back then he told me only sunday will closed branch otherwise working day(evidence with call record).
When i go for my ornaments Saturday the was closed.

Hi muthoot this is regarding late payment transfer. my brother from india dehradun sent me 75000 rs to new zealand 7th of october and still i have not get that money. and i called in dehradun branch they said the muthoot was close due to some strike in maharashtra for 5 days. after that i called to mumbai branch they said muthoot was not closed sue to any couse than again i called dehradun branch than they said they have transfer the money same day but there is strike in forex department. what the hell is that pls contact to dehradun branch i jave called so many times i have the call recording with me or ill post this on social media. kindly take some action on it
Rgds
Ushil lakhanpal