Muthoot Complaints & Reviews

HI,

i had to pay interest for my gold loan amounting 3016. they asked to pay online since the date was over. i used muthnet.co.in given in the receipt. the amount got debited from the bank but the receipt not got generated. i contacted the local branch in virugumbakkam, they said i need contact kerala customer care. i was keep on trying to contact these number they were not lifting the calls. always showing line busy. how pathetic service and carelessness towards customers . they cheated my hard earned money 3000 rs.loan no3393/MSL/1983.

https://online.muthootfinance.com/

Sir, my loan a/c 01498/MGL/000137, I gave cheques dated 06/12/2016 including EXCESS interest, they r saying my cheques are not cleared yet, local cheques it will take only 2 days to clear, now it's one week, without any teason ur people are demanding more interest from me, why should I pay excess interest no mistake is mine, I need my jewel, If not I will go to consumer court or police station.

I am Bharat S PATEL from nadiad and I visited for investment of Rs50000 in FD at Nadiad branch, Gujarat 387001.

Unfortunately for generating FD recipt branch has wasted my 4 hours and still problem not solved. No staff including branch manager know how to operate systems and to whom to escalate case in case of any problems. They even doesn't know to whom they have to contact for any system issue. They don't have knowledge of system operation activity for generating FD recipt. Please educate your manager and staff for same and provide proper training before implement ing new product. Please consider this as feedback and do needful.

Hello,
I am Mr. Rajendrakumar Upar from Mumbai.
I have submitted my cheque for my gold loan clearance in Branch Code (4257)Mumbai - Gigaon on 29th November 16.
Today's date is 8th December 16. But they are not yet deposited my cheque and still giving BS reasons and charging intrest amount.
I have asked ti my bank manager of Bank of India about my cheque status that I have given to Muthoot Finance for clearance, bank manager said "there no issue in my cheque, maybe bankers are not processes it that's why the cheque wer not cleared".

I had received money through EZ CASH from UK for which i got the cheque from MUTHOOT FINANCE "A Wing Rock Enclave, Hindustan Naka, Opposite Union Bank ATM, Sahyadri Nagar, Kandivali West, Mumbai, Maharashtra 400067"

Cheque received date: 1st Dec 2016.

I was given an outdated for (1st Dec 2012) cheque which i did not double check while receiving it as i trusted the capability and proficiency of the employees in not making this kind of mistakes.

I deposited the cheque in my bank on 3rd Dec 2016 And waited for 4 days to be cleared

But on the 5th day i come to know that the cheque is outdate, so visited the Muthoot Branch and informed them about the mistake they made and asked them to issue a new cheque, but they clearly denied stating that we will give you the new cheque only once you return the old cheque.

so i spoke to the branch manager (BHARAT KISHORE SINGH) and told him that the bank will send the outdated cheque to my mailing address by courier and it will 3 to 4 days, and i have emergencies (my wife needs to be operated on the 9th Dec 2016), he said "there is nonthing that i can do you will have to get the cheque and then we will give youa new cheque"

I told him there is a mistake from your office employee so you have to solve my issue, he said i agree that the mistake was from their side, but there isnothing that we can do you get the cheque and we will issue you a new cheque.

I also told him that I will raise a complain regarding this, in return he said you do what ever you want to do but we will not issue you the cheque until you get the outdated cheque

Hi Team,

I just want to bring to your notice that on sat i.e, 3rd of Dec I had been to your muthoot finance branch located at KG Halli, Bangalore to check the closure amount which I am suppose to pay for releasing the gold.

The lady who attended me gave a wrong closure amount in written which I managed to arrange in this demonetisation period. However, when I came to the branch for making the payment I was asked to pay more amount than what I was given in written.

On special request from my office I had come to make the payment & this is the service. On being asked that lady argued with me & was very rude.

Thanks for everything & now its time to switch by routing all my family members, friends & neighbours to Rupeek.

I have left the company on 14th August 2016 and till yet I have not received my relieving letter till yet. I have marked mail to CMD also regarding that but they are asking money for relieving around 62500/- when I asked about in detail they told me that the training which they provided me in the month of September 2015 for that they are asking money . This is very according to lab our law .
Request you all to please look into this matter.

Thanks
Regards
Anuranjan

Dear sir,
I wont like to mention my name. We request you to inform you the muthoot fincorp karaikudi branch manager is not responsible for custamer . He is easily scolding your staffs.. So far not responding to me. So kindly warning to him sir. Please advice to him and you said respond to custamer and staffs. All are human beings, not slaves... but i will go consumer court i will discuss about my advocate

This is grievance below as launched by dr prabhat kumar ray to the grievance cell of president of india on 20/10/2016 :
Grievance for registration no: prsec/e/2016/13533
20 october 2016
Complaint against pradip roy mobile[protected] prabir goswami mobile[protected] manager of the company mobile[protected] ramveer singh mobile[protected] [protected] agent of the company mobile[protected] ashok kumar mobile[protected] thereinafter referred as accused persons all are impersonating themselves as employee of muthoot finance having its branch office at siliguri near central tenjing norke bus stand west bengal by using abovementioned mobile nos and also using an email address namely muthootfinance1939 at gmail dot com for committing cheating using forged documents and siphoning of my money to the tune of rs 2 97 500 rupees two lakhs ninety-seven thousand only.
Bank details of muthoot as follows:
The following bank details are stated below:
1. Mr. Vipin kumar, bank of india, gurgaon branch, a/c. No. [protected],
Ifsc – bkid0006701., phone: +[protected]

2. Mr. Ramveer singh, state bank of india, moradabad branch, a/c. No. [protected], ifsc – sbin0017580.

3. Ashok kumar, allahabad bank, moradabad branch, a/c no. [protected], ifsc – alla0212497

Muthoot fincorp limited did this, mobile: +[protected],
Phone: +[protected]

Hi,

I, shibumon. b. a, have bought a new rayz vehicle from muthoot yamaha at killipalam branch on[protected] with tem registration no kl-01 3149. i have added addition fittings (life guard-975/-) and paid for it. later i found a damage on the life guard and informed the same to the showroom to mr. vinod. as they said to remind this when come for the first service and the same has been informed on[protected]. but i disappointed by the response & service. instead of replacing the faulty they have put the same patch work and returned it. a new vehicle with defective lifeguard. please take necessary actions from your end and replace the defective spare.

Thanks,
Shibu

Dear Sir/mam,

I have a long relationship with muthoot group when we need money they support for gold loan & get money with hassel free formalities...last year in 2015 my wife booked a coin at krishna nagar delhi branch for a investment purpose but due to some distance issue, its so far from our residence & have some financial issue also so didn't paid future installments ...

But got a call from your branch on my wife mobile, & your respected Branch Head Mrs. Deepa told..

Mam" pls. pick your coin on the occasion of DHANTERAS & pay some amount also...
My wife said ok ...and we plan to bought a coin with pay some amount because of occasion & have indian mentality, its good for us... if we bought today..(ON DHANTERAS)

then my wife & me plan to bought the same coin, My wife visited at your branch & I am waiting out side due to have parking issue...
branch head not available, on that day...So as a client we request to bought a gold coin & told to her (Ms. Ritu Malhotra),
& TOLD TO HER pls. speak with your branch head Mrs. Deepa & handover the gold coin after your such formalities...

She told to my wife very rudely " 1 se 1-1/2 hour wait kerna padega & letter likho ki coin chahiye ..my wife told to her, booked 2 coin one of my name & second in the name of my spouse ..

she again told very roudely " to phir usko lekar aao aur letter likho"
and then my wife stair down & told me apko chlna padega letter likhna hai & apke naam se emi hai ek coin ki...

I said ok...and park my vehicle & entered in your branch then request for paper & ask to Ms. Ritu Malhotra for a loan account number with paid EMI DETAILS ...

She ignored me & my wife, again request pls. confirm the same but again she ignored me & my wife after 3 to 4 times same request put in front of your camera & others employees...
she did not answered ...
& "told me letter main apna naam & mobile number likh dena" ...spoken very very rudely then as a client answer to her, Mujhe pata hai letter main naam aur number likhna hota hai...

then she answered me for paid EMI details ...

*Then immediately enter one of your respected client, and request for some services & they told 1 ghanta lagega vahan baith jao..client told immediately haan mujhe need hai main to baitha hun ji 1 kya 2 ghnate wait ker lunga ...and client sit on the chair after that your both employee Ms. Ritu & her colleague head down on the computer table & laughing ...
Its ALSO not good sign for your company & Existing client ..
AND we handover the letter to her & she told me ab hum approval lenge & apko 1-1/2 to 2 hour waith kerna hoga ..
My wife told to her we come back on monday or any another working day because today have festival so lots of work pending at home.

then we left from your branch...& as per good relation with your respected Branch head Mrs. Deepa & my wife called her & told the way of talking then she replied yeah kaise ho sakta hai.. main to sub approavl lekar aayi hun ... aap ruko main office main baat kerti hun...
'then after 5 min recved a call from Mrs. Deepa side & she told to my wife, vo to keh rahi hai( Ms. Ritu) apne usse badtameeje kari hai...and isliye apko gold coin nahi diya ??

My wife imdiatly reply to her Hamne badtmeeji keri and hame hee nahi pata...hamne to aise kuch nahi kaha ???
and aap bhi meri baat nahi sun rahi ki vo kisi bhi client ko serious nahi le rahi hai & roudly baat ker rahi hai sub ke saath???

My question to YOU & YOUR SR. AUTHORITIES ???
Tell me our mistake & why she denayed for gold coin?

Its your employee mentality ??? first she misbehave with my wife & then me & your camera also saw all issues

we take U-turn & Again visited at your branch & asking to her hamne apse kya badtamiji keri hai ?
but she smiled & again told apko baat kerne ki tameez nahi hai??

and we answer very politely mam, Humne to apse yahi kaha ki hame pata hain letter main naam aur phone number likhna hai ?

& she told again wait for next 1 or 1 & half n hour wait kerna hoga ??

.on that time clock showing 5:10pm then asked ONE QUESTION TO HER ( MRS. RITU) ..r u availble after 6pm,
she told """"NO""""..
again put the one question so why told us for waiting next 1 to 1 & half n hour..

Really not understand

Again my question to all of you?? we not take any classes with your employee, we are your client & i Know how to talk every one...

and after that many times requesting for complain register but every employee denay & laughing ?
why ? really we feal ( as client ) embarrassing ???

and no one hear to listen our issue & solve the same & the same client also siting on the chair & requesting to her for a his work but she had same attitude & the client also mention complain on your branch register.

and have lots of other discussion with your another branch employees but again we hopeless & feal embarrassing ...

pls. sort out our issue & maintain your branch levels ...

G S SETHI
[protected]

1)As above the subject first of all he cheated other local branches of muthoot finance.he used his employees just like call girl (i have evidence)to withdraw your loan from other branch (in case he gave me cash to release gold from that branch) and joint to open new account in my branch.
2)Second thing is without any permission he raised interest of my gold loan.
3) when i already told him that on divali i want my gold back then he told me only sunday will closed branch otherwise working day(evidence with call record).
When i go for my ornaments Saturday the was closed.

Hi muthoot this is regarding late payment transfer. my brother from india dehradun sent me 75000 rs to new zealand 7th of october and still i have not get that money. and i called in dehradun branch they said the muthoot was close due to some strike in maharashtra for 5 days. after that i called to mumbai branch they said muthoot was not closed sue to any couse than again i called dehradun branch than they said they have transfer the money same day but there is strike in forex department. what the hell is that pls contact to dehradun branch i jave called so many times i have the call recording with me or ill post this on social media. kindly take some action on it
Rgds
Ushil lakhanpal

Sir,

I have paid my full amount (Rs:23900) of my scooter loan (a/c no :[protected] in the date of 4th Oct 2016, But EMI has debited from my account in the date of 05/10/2016 in transaction id :[protected]. Kindly give my money back for the amount of Rs : 2747 and plz dont get my loan as settlement... i have paid the the amount what ever you said. Plz help me as soon as possible.

Regards,
Rohith R
[protected]
[protected]

Resected sir

I mrs sahana sarkar loan no - msl-12064, i ay all my due amt. With interest through online but when i go to collect my gold from sinthimore branch they claim extra charge from me & they denied to give back my gold. I want to registered a complain against this harassment. Please reply me as soon as possible.
Copy to consuimer forum
Copy to ed
Call [protected]

Dear team,

Myself Amit Kadam and i working in baking sector. I was looking for Job for my Wife Mrs Pradnya Kadam. So i heard that in our location Barshi Maharashtra there is new opening of Muthoot Finance. So me and my wife visited to Mr. Dilip branch manager Tuljapur branch maharashtra in December 2015. They have taken interview of my wife.And offered job for Accountant verbally. After some days Mr Dilip call me and asked me to help in find out place for new office in Barshi. So i helped him in find out by taken leave from my bank. I helped him much more. It took much time to open a branch more than 8 months in this period Mr Dilip call me and told that if you want job then you have to paid minimum of Rs 25000/-. And Mr Dilip call my wife Prandya also and told that find out one lady for Customer care executive post which lady will get ready to make relationship also. But Prandya was refused for that. Now branch is opening in this month Mr Dilip told that there is no any job vacancy for my wife. We have waited more than 9-10 months for this job. I am heard that some other candidate is paid more money than 25000/- and job offered to them. Money is not matter but Pradnya is left her first job for Muthoot Finance. We waited much more. We helped in find out spot for branch but now they refused us. We refused job opportunity for this job because Muthoot is one of the biggest brand in India.
Please help us. We want justice.
Please help us.
My contact no is [protected].

Sir,

For your kind information yesterday I complained regarding salary issue but still now I didn't get any resolution against this. Even newly joined cse salary is also high when compare to my salary. I need to know in what category the salary of staffs was increased. Kindly do the needful asap.i was joined in Muthoot on 2011 really am so dissatisfied in my package.

I would like to bring to your attention the behaviour of one of your employees. Ms SHREEDEVI S working at 150 feet ring road Branch Rajkot 360004 as a branch Manager was quite rude to me when I was merely to close my Gold loan Account, A/c number is MAL/255 at that time I have not original customer copy of loan because by mistake I had send it with my other documents to my village it 255Km Far away from Rajkot, I have ask to branch manager but she rudely said without copy can't close it not gave any alternative for close after many arguments she rudely said about notary and 500Rs expense, I have taken customer copy on my mail from village after printing I was second time visit branch at that time she clearly said we will not gave Gold in XEROX copy basis talking rudely with me, and second thing on copy I have read all terms and conditions last page of agreement clearly mention in Gujarati
condition number 10 at closing time of loan or account you have to take copy of this latter on this basis I visit second time on branch but she denied
I'm totally unsatisfied one of the best bad experience of financial services sadly back from branch
I think it reflects badly on your company, and it also raises a measure of doubt within my mind as to whether I should continue doing business with your company.

I am NOT trying to 'get this person fired'. I am only bringing this matter to your attention. It is, of course, YOUR decision as to what, if any, action should be taken.

I have enjoyed being a customer of your company for some years now In that time, I have always been treated with courtesy and respect.

If those dynamics change to where I am treated as an 'inconvenience' or as an 'interruption' to what one of your employee's feels is their 'job', I believe that I will feel it necessary to take my business elsewhere, i.e. to a company where I will be treated with courtesy and respect.

Sincerely,

Yogeshgiri Meghnathi
[protected]
Rajkot

Sir,
For your kind information am working in this concern from past 5years. In that I was a bic from March 2013, Last year for all Cse the company was increased Rs.1000/- in payroll the same amount is reflecting in new bic salary but in my payroll it was not reflecting. When compare to new BIC am getting lower package than them. 1000 rs am getting less than them. Kindly do needful asap.

My account was debited on 29 july 2016of rs. 2591 but still not credited in my accountant i call them so many times call customer care they told me wait for 15 days as my loan was due on renewal it will come back in my account but not get any revert from the company even no body concerns about the customer i donot get any proper id or customer care number website numbers are not working branch officials are not aware no body knows