Muthoot Complaints & Reviews

Hi
I apply pan card through muthood finance on 6th aug then i call on 16 aug to check status then branch manager told me come and take back ur 250 rupees due to some system problems we are unable to do online on that time then after long conversation he sd he will call me after 24 hours then after 24 hours he sd please again wait for 1 week finally still i did not get any pan card so please suggest me guys what should i do now ??

Working with muthoot fincorp was a forgettable part of my life. It is a company with least employee satisfaction. Ask any of its employees, and they can tell you a number of bad things about it. They will tell you that they have done much for the company, but there is no one to put value of that. They feel like they are sitting at any petti kadai..

- the company is making profit comparable to many nationalized banks (Even more than many of banks), still most of its branches are devoid of ac and good infrastructure. Difficult to work when temp. Is at around 44. C during peak summer. Quantity matters more than quality for them, when it comes to branches.
- salary given to employees are very less (Starts from as less as rs. 8000), and they call them itself a bank. Even call center employees earn more. But the work here possesses much higher risk than other, with handling gold, and cash. That even in company whose chairman is among richest indians
- if you are having any problem, may be at workplace, or with co-workers, or boss, it is most likely that nobody is there to listen to your problems, forget about solving it.
- even many months after leaving the company, they don’t settle-up with or give clearance to employees and give back their academic certificates. The reason for this is lack of timely audits (Both gold and accounts).
- employees are not supposed to work at single branch, but they are being frequently sent to other branches, sometimes even at those at distant places.
- no specific parameters for incentives, only god knows how they decide about it.
- even their training programmes are also not effective and are of poor quality.
- lot o[censored]nnecessary paper work and registers, looks like still living in stone age, when they have everything in computers.

Although, they are good at their products, whether it is gold loan with lesser interest rates, gold bonds with really impressive deposit schemes (Up to 13% p. A), gold coins, or any other products. And that’s why they have a meatier market share, with good customer satisfaction. But why they don’t understand that its due to their employees contribution also that they are at this position. May be they think of their employees as liabilities, instead of assets.

So, i suggest people to not join muthoot fincorp, a company which does not care for its employees. Better join a call center, where there is good work culture, working environment, caring employers and increments are much frequent.

Please sir provide my cirtificate


By
M. Jayasri
Till muthootfincorp
Marakkanam branch

Im advocate priya from delhi high court.. my client took a loan from ur bank branch nehru place, delhi in d year of 2008 for a amount of 2lac against the mortagage of her jewellery.. n she was payin d instalment too.. but due to the family difficulty she was not able 2 pay instalmenf on tym. But she continusly trying to give some tym 1 lac or 50 k in cash..
in march 2016 she went to the branch of bank to settle the loan account in one short payment n branch manager asked her to wait 4 some dayz so he could discuss the offer made by her to the senior..
But manager didnt reply, she was continusly tried to contact manager but no response come fron your side.. thn one day she came to knw about the auction of her jewellery aftr went to branch..

Sir my clieny didnt received any legal notice from your side neither she has received any call.. the jewellery was auctioned on 3/2016, when she ws continusly trying to contact the authority for settlemnt..

It is injustice to my client and against the settle law, as no jewellery could be auction wdout due process of law..

Here im submitting that plz confirm the status of our case and also release my jewellery n we r ready 2 make paymnt .. some kindness must b show 2wrdy client, shez above 55 yr old lady

Thankin you
Priya gulliya
Ph- [protected]

Loan no. 0064/msl/010231 loan date : 22/03/2016

Name: latha ajith
Addrress: no. 44 vidhya colony, thadagam road
Velandipalayam post
Coimbatore 641025
Mob:[protected]

Dear sir,

I have availed a gold loan from muthoot finance ltd on 22/03/04 and had paid two instalments of 1000 rupees and 900 rupees through muthoot web portal. On 15th of july 2016 i have again made a payment of rs. 900/- towards capital and interest but the same is not showing in my transaction in the portal.
When i went to enquire at the local branch of muthoot they were very indifferent and asked me to contact ernakulam office. I then contacted ernakulam office and they said they will look into the matter. Till date nothing has been done by neither ernakulam office or coimbatore office.

The money has neither been credited back to my bank account nor is it showing against my payment with muthoot.

I kindly request you to look into the matter and resolve the issue at the earliest. Either my money should be returned or it should be credited to my loan account.


Thanking you,
Yours faithfully

Latha ajith

My customer id no-[protected]. I am very unhappy for poor service and information in your branch. (Branch-barrackpore /wb-1022). Due to fulfill my account in your barrackpore, today i have called three times to know the fulfill amount and close the matter today but till now not a single information given. Always they have excuses and misguided me.

As a trusted brand in india, request you to improve the service immediately. As a client, need the service and information first.

Dear sir,
I wont like to mention my name. We request you to inform you the muthoot manager is not responsible for candidates. He is easily scolding your staffs. I would like to apply for this job in muthoot fincorp. So far not responding to me. So kindly warning to him sir. Please advice to him and you said respond to candidates and staffs. All are human beings, not slaves.

Dear team...


Greetings!!!

We are a loyal customer to your organisation since from last 10 yrs. Bearing account no:-1444. Location uppal depot branch, in the namr of s. Kiran kumar. I had transferred a loan to my mothers account due im unable to come in working hours to close the loan. On that your executive had taken some documentation process to transfer the account and signed on all documents which your executive had given. Now my mother went to close the loan but your branch team is refusing, and saying that i should be there at your place which i cant go to your place. This was my worst experience with your organisation. Just check my account then you people get an idea that what kind of a customer to you. Now we need our items to take, nobody gone help me.

Warm regards
Kiran
[protected]

Iam the customer of muthoot finance branch bhikhiwind branch code is 2662. I have deposite rs 20000 in this branch on 4 july 2014 for two years. The maturity date is 4 july 2016. At the time of deposite mony staff ask me after maturity i recived money in my give bank account but after maturity i can not recived money in my bank account. I was complaint at the branch but any one can not attend me well. The mannager of this branch can not gove me proper answer. He ask me i am not do anything for this. I am also complaint his regional office to mr taljit singh but he is not give me well answer.


Please sir do for me.
Thanks regards,
Jatinder singh
[protected]
Punjab

Hi sir/ madam,

I took loan from you. giving interest on monthly basis but not satisfied with saket muthoot staff. they are not co-operative. one guy i dont know his name he is malyali this guy always trying to misbehave with me no support yesterday i paid interest for 2 loan msl 31113 & 32113. i paid through online webpay link but when i did a call to saket branch he said we have received only first one not second. but i got confirmation from bank that i paid interest for both. he said no we got only one. so what is this saket branch people try to disconnect the call or when i have tried to call them for confirmation. i don't like that kind of attitude. that malyali guy. he is there for disrespecting the people doing drama an all. pathetic staff. always disconnect the call. please do something teach them how to handle the customers. what about my second one. i paid already but they saying not received so why like thay please let me know at last malyali guy pathetic. he doest know how to handle the customer. i dont know why he working in your company.

Omnath

I use axis bank debit card. today i used muthoot finance ltd. atm for money transaction. but unfortunately transaction wasn't done but money was debited from account. i used muthoot finance ltd. atm in ramesh nagar in delhi which atm id. no. is mawn0013.

Timing - 20:45, date - 14/07/2016. amt. 500 rs

I hope grievance will be redressed on time.
Thank you.

Deposited rs.300000/- on 04/07/2013in10 months maturity cumulative debenture with first put option dated 04/01/2015 and a number of visits to bhopal indrapuri br/t.T.Nagar br and so far the further extended certificate not received. On contact with arm/rm the too not interested to attend my complaints. Now i prefer to issue legal notice if the attitude towards the poor depositors addressed properly. Your intervention requested.
Gracy benny w/o benny george, jr mig 17, old subhash nagar, govindpura, bhopal 462023 mob. [protected]

I hv paid inttrest rs807/- against br code 3849 type msl & no 1822 through axis bank on 3 july 16. But amout is deducted frm my acct but not credited in my loan acct. Total amount rs 816.20/- deducted throurgh ur atom link. So do the needful

I Mukesh Gupta R/o H.No.2102/2 Nai Basti Narela Mandi Narela Delhi. Went to the Muthoot Finance on Dated : 27/06/2016 (Time : 11:30 A.M.)

My friend sent me some money through Western Union, I asked for the information regarding the Western Union receiving of Money. They do not give me proper information to me. They treat us as their very cheap behavior and like animals. They took preferences to their relative or friends and also give better opportunities to them. They took one hours to give me my money and does not treat me very well through this behavior of staff I am very suffered and harassed. You can check the CCTV Camera Footage also.

When I went to the Branch Manager, he does not take action towards them, and also participate with them and says that what you want you do I does not worry with this type of complain.

After that I ask for the feed book or complain book, he has same reply I don’t have.

After forcing him, then they give me complain book and says do it whatever you want.

At last, I say from this type of the behavior, Muthoot Finance getting huge losses from the Narela Branch.

Please take action towards them.
Thankyou

With Regards
Mukesh Gupta
+91-[protected]

I want to know how to remove name from cibil nobody gives to me good guidence and muthoot finance is such a finance company. They have no properly good n honourable staff. I visited to many time for ask about my cibil issue but they havent any ans and again again they were manupilate me. They are musguided to people n shown attitude n misbehave so plz let me know how to remove name from cibil help me plz utz ma humble request.. Thanking you..

Hi everyone, i am girl of 21 belonging from bhavnagar (Gujarat). I was selected in the interview process of muthoot finance at ahmedabad branch. There after i was said to come up to ahmedabad for my training for 15 days. As of my first day i had to submit all my documentations, and i did that. But all of a sudden they started asking for a resignation letter from the place i used to work before, i. E. Axis securities. I tried to contact the axis securities, and they would not provide me with that, and so i informed that all i could get from axis was a letter saying i worked for them for this period of time. So they said ok. Suddenly from the 2nd day the hr head and ro of the branch at mahalaxmi cross road, started using very unprofessional language with me, which was very embarrassing for me. They said that, "you are a liar. You do not have any proof of experience, and you are trying to bluff the company." they gave me no choice to even clear anything. They just wanted my resignation letter from axis securities. I don't understand what kind of requirement would that be. I would suggest everyone to not even think of working such company where seniors do not know how to behave and talk with a girl.

Dear Sir/Madam,

Complain For - Muthoot Money

i did transaction using my canara bank credit card number- [protected] dated - 21-4-16 for Rs. 2000/- to fund my Muthoot Money Wallet No- [protected], at the same time my credit card has been debited with Rs. 2000/- but my Muthoot Money Wallet has not been credited yet

Canara Bank Credit Card Transaction Reference Number - 74678446113316076931240

for this i called customer care at[protected] and i also mailed at [protected]@muthootgroup.cpm but he is not helping me


so please check and credit my card with Rs. 2000/-

Thanks,

Arbind Kumar Ray

[protected] and [protected]

Dear muthoot
My self shyam i am your customer for past 4 years today saturday i went muthoot finance arekere branch at 5. 10pm i need relese and to pay intrest as well to my gold, before entering itself no no dont come inside its closed at 5 o clock itself, and i said them still 5. 10 why ur closing its emergeny for me tommarow sunday u guys closed i was requested for 10mins, they are telling we need to go for home it cant possible all system are shutdown come on monday we relese, there is no humanity o[censored]r staffs, please dont this please follow ur timings, this is... Service, make it as strict

This is sahana bhattacharya complaining against muthoot finance limited. Branch ranipur, haridwar, uttarakhand, branch code - 1139

I have taken a loan of 8675 rupees against a brand new gold chain from taksh on 19th december 2014 from muthoot finance limited situtaed at ranipur more. Shop no 4, city complex, first floor, awas vikas colony, pin code 249407, haridwar telephone number [protected].

Receipt consumer code - 1139-msl-14799

I paid back the total amount with remaining interest on 21st august 2015.

While taking back my gold chain i found that my chain was damaged at 2 places and so i wanted to complain but in vein as the muthoot finance employees refused to lodge a complain and abused me verbally that the damage that has happened is normal. I wanted to meet the manager but they refused that too saying that the manager is not in office.

Since then i have complained at muthoot finance several times over telephone and over emails but nothing happened apart wasting my time and energy. The organization refused to pay any compensation towards the damage.

After waiting for almost a year here i beg justice from consumer forum of india towards damage of my precious possession of this gold chain.

Looking forward your urgent cooperation.

Best regards,

Sahana bhattacharya
Mobile: [protected]

Hello dear sir i am deepak singh bhadouria From Jahangir puri delhi i was taken some loan against my gold ring and chain some kind of reason i was not able to going in ur office aders nagar branch delhi for deposit my interest mygold was actioned without any information and when i was going your branch he said your gold was sold but he didnt tell me the cost of my gold he sold my gold on feb 2016 my loan no. F-9180 Loyalty no. MPADGN3340110 i dont have received any letter from your side 27th of may 2016 i have given writern complaint on your branch but at this i dont have got any information or call i have made complaint also on your costumer care but they also given any reply please give me answer as soon as possible otherwise i will complaint on police station

The webpay is advertised on their website as "pay anywhere. Pay anytime". Same applies to the details of webpay on their website, however they do not allow to pay the interest/emi post the loan taken having completed 13 months or more. This is not mentioned anywhere nor does it make any sense. The customer care (Std number, chargeable) is not competent enough and just direct you to call alternate std numbers. Chat support does not go through even during the business hours as mentioned by the website. Support guy informs to go to branch to make payment which is not feasible considering my working hours and the distance of the branch from where i stay currently.
Date of incident: 2nd june 2016
Desirable resolution: make webpay service better and remove such constraints, wherein the company should be expecting the interest to be received by them, irrespective of which medium is used to pay the same and make life easier for the consumers too (As they advertise on their website and are failing to meet)