Muthoot Complaints & Reviews

I am ajay dogra i was using your atm machine badli branch delhi-110042 on 15/05/2016 in the evening th. Central bank atm card but unfortunately i couldn't get my money from your atm machine but my saving account was debited for rs 10000/-
And no of times i am trying your customer care no. But no one is response me positively.

So please check it on urgent basis.

Ajay dogra
[protected]
[protected]@rediffmail.com

Dear sir


Loan no-f535, f549, f537, f557

Loyalty no. Mpstrp87230114, mpstrp 87560114


My name is anees i had taken a gold loan from muthoot fincorp of rs 321000 in the month of march & april in 2015 from your shop no 5 rizvi park santacruz west branch mumbai 400054, at the time of taking loan the executive told me that i need to pay interest rate 1.83% on the loan value i was always in the intention that the interest rate is 1.83 % on the total of the amount, now when 1 week back when i went to the branch to pay the complete loan amount with the interest rate of 1.83 the executive told me that the interest rate is 30% and late charges now because i have not paid monthly interest & if i don't pay the complete amount in 15 days there will be auction of my gold which have the value of more than 8 lac currently sir there was no intimation given or any reminder from muthoot fincorp to pay the interest now suddenly this hidden condition are coming we have trust muthoot fincorp now we are very disappointed to know this sir i am a salaried person & cannot afford so much interest i can pay the charges which was told to me during the time of taking loan i have complaint multiple time in the branch they have not given me any response i request you to give me a proper resolution i can only pay the charges of loan amount and the interest rate 1.83% only this was never told me that if the monthly interest rate is not paid there will auction of my gold i went to the branch and then the person is telling me that it will be going in auction sir why this is not told during the time of taking loan i haven’t sign the bound or any agreement that if i will be a defaulter the gold can go in auction there are so much family emotion attach in gold this is not fair on the customer path, why there is no intimation for this given to customer i request you to give me a proper resolution on this because the branch manager & the staff are helpless…useless they behaviour is pathetic there are
Please help me in sorting this out asap because i want to clear the loan & the interest rate


Thank you

Regards
Anees khatri
[protected]
[protected]

Taken gold loan from dharavi branch, at the time loan process the branch behaving very badly and also rude now want to repay my loan amount since last 3 days this people are not answering any of my question. Branch is least bother what is happening in the branch. Whenever we call manager was never available in the branch. This is really pathetic behavior.


I want to clear all my loan and never gonna come do any transaction with your company

This is inform you that, I am contuse sending mail to the muthoot and only one time got call from local office and the person who was other side using bad language, and same discussion i was recorded and also share the same to mutthoot id "mails" on date of 8 May, and, No body is replying, after that,

I have inform every thing via mail and also via phone, If i will not get proper response so I go legal soon,


Hi
Plz find the attached image
This is ahkam khan and my wife afsha khan. We both have taken loan from your muthoot. From lucknow city and bangla bajar branch . Code 2125
Ahkam khan
2125-mls-3338
48615/-
Afsha khan
2125-msl-3337
92000/-
We both taken almost rs.135000 /-, 14 month back. And pay almost 50000 /- intrest, and 21 apr 2016, we pay full amount to release my assets.
But after get the assets .Bengal was damage. All 4 bengal totally damage. Shape chang and almost the beauty, and design lost.
Now that is only gold which can we keep at home only. Not for use now
And one necklace which is some point has been loss and drop . I am sharing both the image.
Your branch manager is not supported. So many request than they have arrange me a person to go with us at nearly local jeweler shop and repair it.
Now i tell you that local jeweler has repair but that is not good conditions. At the time your staff trying to i collect the gold and moved from the office . Not helping us. Just forcing to collect the assets and go back home.

Now from last 6 days my life has like hel. My wife is not happy with your service . In my home every day start fighting.
She was not ready to keep the gold in your compny. After so many request she was ready.
Now no one happy with your service.
I was visited yesterday to my jeweler shop for repair as a same like before. So he is charging 12500 rs for old conditions. He will redesign the same.
Should i provide bill to claim the same or you will help any other help.
I really disponted now. How you can do this. If you are not able to maintain of our assets. Why not closed all the office. Do you know that. Every person who is using your service was bad conditions .And than he come at your office. Every person trust you. And your employees not helping to keep it as safe.
Very same on you. And your company. You are not having emotional feeling. This gold was not gold that is memories of my marrage. And you lost it. I never ask you for discount. I paid full amount so that is my right to get all my assets as like before.
I need answer right now. Other wise i will go legally.
Ahkam khan
[protected]

I will arrange photo as need

Recently i aaply for loan of an amount of rs. 230000 but on same day ur staff approved for 200000 & said that 30000 will be inhencement on next day but thay dont told that next day 7 days interest will be calculated or charged... Thay charged 7 days interest on next day from 30000 amount... Proceessing fees chared as 1.89 % whenever u said that 1% will be charged...??? Why??? Processing time too excess due to staff availability is less... Tahy taken 1 hour in laon approving pricess... Can u rply or not???

Hi
Plz find the attached image
This is ahkam khan and my wife afsha khan. We both have taken loan from your muthoot. From lucknow city and bangla bajar branch . Code 2125
Ahkam khan
2125-mls-3338
48615/-
Afsha khan
2125-msl-3337
92000/-
We both taken almost rs.135000 /-, 14 month back. And pay almost 50000 /- intrest, and 21 apr 2016, we pay full amount to release my assets.
But after get the assets .Bengal was damage. All 4 bengal totally damage. Shape chang and almost the beauty, and design lost.
Now that is only gold which can we keep at home only. Not for use now
And one necklace which is some point has been loss and drop . I am sharing both the image.
Your branch manager is not supported. So many request than they have arrange me a person to go with us at nearly local jeweler shop and repair it.
Now i tell you that local jeweler has repair but that is not good conditions. At the time your staff trying to i collect the gold and moved from the office . Not helping us. Just forcing to collect the assets and go back home.

Now from last 6 days my life has like hel. My wife is not happy with your service . In my home every day start fighting.
She was not ready to keep the gold in your compny. After so many request she was ready.
Now no one happy with your service.
I was visited yesterday to my jeweler shop for repair as a same like before. So he is charging 12500 rs for old conditions. He will redesign the same.
Should i provide bill to claim the same or you will help any other help.
I really disponted now. How you can do this. If you are not able to maintain of our assets. Why not closed all the office. Do you know that. Every person who is using your service was bad conditions .And than he come at your office. Every person trust you. And your employees not helping to keep it as safe.
Very same on you. And your company. You are not having emotional feeling. This gold was not gold that is memories of my marrage. And you lost it. I never ask you for discount. I paid full amount so that is my right to get all my assets as like before.
I need answer right now. Other wise i will go legally.
Ahkam khan
[protected]

I will arrange photo as need

Earlier this month(April-2016), i had been there in the muthoot corporate office alakhnanda, delhi for the interview process .I had been told by the hr that you are selected for the post of bdo and he made me to fill several forms and told me to provide the joining details later in the same month.Now its the month end and i have not get any details regarding my joining and in the same regard i made a call in the muthoot corporate office delhi and the operator who has picked my call was so so so rude to me and she has put down the phone without giving me any answers.I am deeply perplexed by the way of the behavior of the operator.Please do something in this regard and i request you to enlighten me on my joining details.

Thank you.

As i have kept my gold ring about 2 month's before now i went to take back my gold ring on wednesday 16th 2016 at 2:3p pm kadugona halli near police station they closed the door was closed i opened they are saying today is holiday... Come tomorrow... I talked roughly they scolded me and sent me back...

This is regarding fruadent activity is happening in the karnataka, bangalore, madiwala branch.
As i am loyal customer for muthoot fincorp making transaction on gold loan. And on yesterday i have received the call from the executive saying not paying the interest for past two months. But actually i did and when i went with the receipt and they checked something and come to know there is repluged of my jewel has happened without my knowledge and it’s not paid with the interest too. I was shocked after hearing this and i have shown the receipt for the remaining amount. Finally they made some cheating correction with their manager suman (He and muthoot fincorp are very big fruads) and closed my old account silently and opened the new account for matching with the current balance. Since like me i am not sure how many are in this cheated queue. When i called to their head office at kochin and they replied very causally we will take action against the branch. And i am doubting this scam will be next of 2g. Also like them all other gold loan peoples are also purely from kerala. I am believing for sure these peoples will suck all the normal peoples life. I am sure they will do the same, but i wanted to make the people to get informed on this and make more care when you planned to pledge your gold.

[Resolved] Muthoot Finance Ltd


Dear Sir/Mam

I Rajitha want to complaint againt about muthoot finance -Uppal, vijayapuri colony Branch, actually we have taken loan of rs 40000 againt gold necklace net wt.31gms on 5th december 2015for which we were regularly deposting intrest but due to some personal problem at our home we were unable to deposit money when i went in muthoot finance to release our gold necklace they informed me that they have deposited our gold necklace 3 days back but they have deposited our gold necklace without informing us, we have not recieved any phone call or any notice, since than we were regularly following up with muthoot finance but they are not suggesting any solution i. e. we are complaing here about which i got to know from one of my friend.

We are feeling helpless, now this is our only hope, request you to kindly help us in releasing our gold necklace.
I am a regular customer of muthoot except this loan we've got our 4 other loans as well

Regards
Rajitha
[protected]

Good morning sir i am amar kurmi from jabalpur, mp, sir i have taken gold loan form muthoot finance malviya chowk branch jabalpur, mp . sir i taken 48700 rupees gold loan and i have given my some principal amount, now i have only 33000 rs only but i am telling them to reduce my rate of interest 1.75 to 1.17, but they are not cooperating me and and behaving like a rude person.

Dear Sir/Mam

I sudesh want to complain againt about muthoot finance -jail road. Branch, actually we have taken loan of rs 27000 againt gold necklace(net weight - 18.800gm)on 27 dec, 2013 for which we were regularly deposting intrest but due to some personal problem at our home we were unable to deposit interest for 5 months, after 5 months (october 2015) when i went in muthoot finance to release our gold necklace they informed me that they have deposited our gold necklace 3 days back but they have deposited our gold necklace without informing us, we have not recieved any phone call or any notice, since than we were regularly following up with muthoot finance but they are not suggesting any solution i. e. we are complaing here about which i got to know from one of my friend.

We are feeling helpless, now this is our only hope, request you to kindly help us in releasing our gold necklace.
I am a regular customer of muthoot except this loan we've got our 4 other loans as well

Regards
Sudesh
[protected]

I was applied for pan card through Muthoot (ameerpet, Hyderabad) on 9/3/16 people said that to collect the acknowledge copy by tomorrow but still there is no proper response from them.
WORST EXPERIENCE .don't go with muthoot

I am sreenivas from sitaphalmandi secunderabad my gold loan no F1139. my account was opened on 13/12/2013 and after one year that is on 10/11/2014 i paid 10, 000-00 and after that on[protected], paid 29000-00 towards interest and initial payment of rate difference at the time, and renewed the gold loan. after one year there are calls for 2 times and they never talked about auction for my gold. they only asked me about when i was coming to the office?????? today i went to the office for payment. they simply said that the ornaments are auctioned on 20th february. i'am really shocked and they have shown registered post acknowledgement but we have not received that letter and nobody signed from my house. you put a message for each & everything. but not even a single word regarding auctioning! how can you do this ????? i want my ornaments back by any means. please take this as high priority. i am ready to pay the amount immediately.

regards


--
B.Sreenivas

[protected]

A branch manager who is the relative of the Muthoot family itself has cheated multiple customers (around 10) of their savings by forging signatures and creating fake documents and issuing cash to others. Around 40 Lakhs has been cheated from the Cherukole Branch, Mavelikara, Allepy district in Kerala. This happened 3 years back and so far nothing has been paid back. the Bank Manager Mr.George Mathew has been terminated, But Mutthoot Finance has not returned even 1 rupee to the customers.

Dear Sir/Mam,
I am Sawan, resident of Indore(M.P.). I am a regular customer of yours with a history of saveral gold loans taken and positively paid by me and my family members in last 3-4 years. Currently, I have taken loan from your company on behalf of some gold. Due to some circumstances I missed to pay the interest(which is not very rare in the finance field). Now, today an executive named 'Kargi' calls me from your Delhi office([protected]) and talks to me in a very improper and slang language. No one in my whole life has ever talked to me in such a rubbish language. I wonder what is a person like her(Kargi) is doing in such a big firm of yours which deals in nation-wide market with lacs of customers and a good brand name.
I request you to please take appropriate action on her and please send me confirmation mail regarding this. Until then, I will not do any future business with Muthoot finance.
Just to remind you, there are many other companies providing loan on gold with almost the same schemes as yours but I trusted Muthoot finance and I had a very good experience till now.

Thanks!

Sir,
My Name Mrs Treeza Wilson Anthony, Due To Financial Crisis i went to Keep my Gold In Muthoot fincrop Which Well known for Gold Loan .So, On 04.02.2016 i took Gold Loan Of Rs :70000.00 Against My Gold Chain . After Receving the Amount From Their End . i took the Money And Deposit in Canara Bank For Rs 5000 But They Told one Note is Fake(duplicate) .The Bank Staff Took The Note And Gave Fake Note Acknowledgment .I Took The Ack And Showed To Muthoot Fincrop Bcause the Note Came From There End, They Ignored Everything And told We Cant Do Anything .
I Request Help Me out.

Hi

I have very bad experience with Muthoot. Yesterday evening i submitted request to withdraw cash from Muthoot ATM machine located at putlighar in Amritsar, My ICICI account got debited with rs. 500 but didnt get any cash. there was no security guard to whom i can inform and still now i have not get any message regarding refunds back in my account. Please look into this matter and help to resolve.

Regards
Satnam Kaur
Contact : +91-[protected]
Email: [protected]@gmail.com

मेरा लोन आपकी साखा सेक्टर 4 गुडगाँव में है और आपके देहली ऑफिस से कॉल आया की अपना लोन रिन्यू करवा लो मैने बोला म ब्रांच में विजिट कर चूका हु और फरवरी में क्लियर कर दूंगा और गोल्ड ले लूंगा आपके टैलीकॉलर ने मुझे बोला की आपके पास् पैसा होता गोल्ड कु रखते जिस नंबर से कॉल आई वो नंबर हैं [protected] हैं म इसके लिए fir कर रहा हु ।

Hai Sir/Madam, I have approach the muthoot fincorp koothattukulam branch, for the requirement of retrieving the amount in my grand father's account( as i am the nominee). Then the employee in the bank advised me to continue the account by changing the account holder as myself, hence i submit a written application for retain the account. Here comes the twist: They told me that, that will take at-least one week time, they will inform contact once the procedures ware complete. I don't get any call even after 3 weeks of waiting. They told that it is being processing when i visit the bank again after this time period. Few more days later, i went to the bank and enquire about that, this time they told that "the amount is ready to retrieve, they will transfer the amount if i gave the account number. it will take maximum two days" Today is fifth day after that still the amount is not credited to the account. I feel very bad due to this activities from their side. very worst customer support and service.