My Happy Journey — My Happy Journey grabs all your prepaid money if cancelled without justifying where prepaid money used for since 4 years

Please don't fall for them, they have policy so that on cancellation you get 0 refund.
I lost to them 13000/- which asked by Manjula, in 5000/- and 8000/- .
Due to some health reasons I had to cancel my trip.
They gave me 0 refund on cancellation and showed their cancellation policy terms.Also offered credit note of 5000/- so that I can get discount on next trip with them.
I feel cheated by this company. They still holding my money and not returning . Even goibibo returned 60% on cancellation of flight.
Please don't fall for such travel packages .We can our self plan the trip.
I need my money back.

Package cost : 20800
Package booking date : 04/11/2016
Package cancellation date : 28/11/2016

Show the bills of hotel where my money used for expenses, refund all my money.