My11Circle — BLOCKED KYC verification due to unable to withdraw my money

Website:My11circle.com

I added money on my11circle aap.
I played and win now I wanted to withdraw my money.foe withdrawing process they need some kyc verification document.
I submitted a valid aadhar document for kyc
And it is now failed with an error massage this document linked with other user.and it is not letting me upload any other document for kyc.
So I can't withdraw my money form this aap .
Please sir take a strict action on it .
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