| Website: | www.my11circle.com |
Sir/Madam,
I am Rahul Dhamgaye. I have opened account in My11Circle fantasy app. This app offers online games. I had opened an account here under user id- < logicvsulk9j >and I deposited Rs. 4, 000/-.On 10.05.2023, my balance in this is app is around Rs. 3, 000/-. On 11.05.2023, I found that my balance on this account had been zero rupees. I complaint to the My11Circle fantasy support mail. The copy of the conversation with fantasy app is attached herewith.
Finally they had replied that " Our system has detected that you have multiple real cash accounts on our platform. As per the terms of service, a player cannot have more than one account with My11Circle.com.
Hence, we have closed and transferred the available balance to .Request you to login and continue playing with account .Please note that any withdrawal requested from the closed account will be processed in 2 to 3 working days.We regret any inconvenience this may cause. We appreciate your support to help us in our endeavors to provide and maintain a fair playing environment for all our players"
I waited for 3 working days but no money was transferred to my other active account. I have checked that the other active account user id is < Rgreat11 > not . I conveyed the same to My11Circle fantasy support mail. But they are not solving my issue and sending me that issue has been resolved at their end. At every time, new employee from My11Circle fantasy replied to the mail who don't even read my earlier mails and replied me standard reply.
I am attaching mail conversation pdf and account details pdf.
You are requested to kindly take appropriate action and solve my issue please.
Regards
Rahul Dhamgaye
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