Mydala — Deducted the money without confirmation | |
I am using vodafone. It showed there are some offer if just dial *111*1*2#. When i did, it showed me some offer. It showed me "1. Free deal @49." I pressed 1 (One) thinking it will display me the details and will ask for confirmation. But no it directly deducted the money and sent me the message about it. When i called the mydala the told me they have mentioned it clearly that if you press 1 they will deduct money. But i do not think it is clear. When i asked if i do not want that deal will they return money. But they said no. Was this information helpful? | |
|
Mydala customer support has been notified about the posted complaint. | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
21%
Complaints
136
Pending
0
Resolved
27
View all 136 Mydala reviews & complaints
+91 11 4344 4444
Building No. 40 ,Okhla Phase 3 Industrial Area, New Delhi, Delhi, India - 110020
View all Mydala contact information
Apologies for the inconvenience caused to you.
As per your raised complaint would like to inform you that we do not have any such system through which we can deduct your mobile balance. In Mydala, customer is our first priority and we don't want to lose any of our customers. We would request you to please share your contact number through which the money got depleted. So the same can be checked at our end as well.
For any further queries, please feel free to reach out to us at[protected] or mail us @ [protected]@mydala.com.
Regards
Mydala Team