Myflowerapp — Money not refunded back to source account

Address:

Noida

I ordered a cake and as it was not available for that particular location, I asked them to cancel my order and refund the amount back to source account. But they didn’t do so and instead gave me a coupon code of value same as order value, which can only be used on their website.
Even after repeatedly asking them to refund in source account, they didn’t listened.
Their customer care number never responds and even after the unavailablilty of chosen flavour, they didn’t refunded the order amount back to source account.

Order details
ORDER #[protected]
Amount- ₹1, 045.00
Date- 26/01/2022