Myflowerapp — Normal cake and flower delivered while ordered special eggless cake and carnation bouquets

Address:	Gurgaon
Website:	www.myflowerapp.com

I had ordered a special luxury 1 kg chocolate coffee eggless cake worth Rs 1738 and a pink carnation basket worth Rs 950 on 3rd Oct 2021 to be delivered in Puttur area on 04th Oct 2021.

I got a call from their Gurgaon office that basket is not available in that area hence they will send bouquet and double to flowers

But to my surprise a normal chocolate cake with egg and a rose bouquet with 8 flowers were delivered. Both product was not worth more then Rs 1000 which is also on the higher side in Puttur area .

A big blunder - order was for eggless cake and they sent egg cake which was complete different and a normal cake, low quality bouquet.

This has completely ruined our surprise . when tried to call them they are not answering the calls even if called multiple times.

We need a refund as wrong product was sent which much much lower worth.