Myflowerapp — Refund not initiated 3257

Website:

www.myflowerapp.com

I have placed an order on December 12, 2020 10:07:03 AM IST for my boy friend birthday 1. Ferro Rocher Heart ₹1, 321.00
Greeting Card 1 ₹128.00
Walnut Chocolate Cake Cake Size 1 Kg ₹1, 563.00
Subtotal ₹3, 012.00
Delivery ₹245.00
Grand Total ₹3, 257.00.

It was a midnight delivery so they took extra charge of amount Delivery ₹245.00.

1.On 12 th Dec at night 930pm someone called and they have told me that they cannot deliver to the pin code which I have mentioned.

2. Second thing they told me they will refund the amount in the MyFlowerApp wallet. However I have make the payment of ₹3, 257.00 through Paytym wallet.

3.And the third most irritating stuff they have told me is that they will deduct some amount of the payment which I have made it online and they where not refunding my payment in the same payment method.

4. After 1hour argument they decided to refund me the full amount and to my same payment method. However today is the 5th day but I have not received my Payment still.

Guys warning you this app is not what they show in there app page. Donot go with the false promises.

Now tell me if the pin code is not deliverable they should have not taken the order and rejected there itself. Second thing they have cancelled the order why should they deduct from my payment.
3rd thing if they return the money in MyFlowerApp wallet what am I gonna do with that amount. I am never ordering from this app anymore that's for sure.

I have sent email to them asking where is my refund. No reply till date such an unprofessional app it is.

THIS APP IS FRAUD.