Myflowerapp — Refund not issued and not even replying to the customer

Address:

289, Sector-63, Near Fortis Hospital, Noida - 201301, India

Very bad service!
I have ordered flowers and cake on 08/05/2023 which was supposed to be delivered as per their website and the delivery works as per the pincode and it was as per the pincode availability and I was exeoc6 the gift on the same day which never happened and I had to call them and check on the delivery status which they said it's away from their delivery location which was never mentioned while ordering nor by email or text from them.
I asked them to cancel and they cancelled and told me refund will be done within few days.
It's been nearly 18days and I guess they have to ride a cycle to reach my home and personally handover the money to me.

Very strange customer service, they are are share for the really online service sites which do their best job and deliver their best service
I just need the refund to be transfered back to account that's all.

People out there please be cautious!