| Address: | Myntra Bangalore | | Website: | Www.Myntra.com |
I m using myntra app from past 10 years. Suddenly from 2nd Feb 2021 my account locked by myntra without intimation and reason. I called on 3rd to myntra customer care they didnt attend the call and told that u will get back call from us in 2 min but i didnt receive any call from their end. So on 4th feb 21 i again called then more than twice and fortunately i got call back. I asked reason for account lock but tgat executive didnt have knowledge about the same and told me that u will receive solution in 48 hrs i e by 5th feb. On 4th i didnt receive any call and i want to chevk whether all my stuff has been delivered which i have ordered on 24th Jan 2021 or not and whether all the refund processed for returned products, i again requested to call back. The executive told the queries will takev48 hrs to resolve. So by 6th i will get reply.i was waited till 6th but no reply from Myntra came. Then on 7th feb i requested call back again, and executive told me that ur query will be resoved by 2l48 hrs. When i told him full story he told me ur request will be sloved in 24 hrs. I told him that how can i check whether all my products delivered? Also how can i check that all the refunds accounted in my account or not and how can i get my myntra credit back? He said u need to check in app only when it is open.
I have placed arounf 16 to 17 order and i dont have record that whether all the stuffs came or not. Also i didnt know whether all thd refund proceesed or not. Purposely Mynta has not mentioned its mail id where customer can lodge complaint and have written proof. They just dont want to return the refunds to custoner. And suddenly locked account.
Plz help me in this. As i have to get refund as well as credit and stuff also from them. Was this information helpful? | 
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