Myntra.com — Account not recovered and myntra credit money not provided

My myntra app got crashed while using and when i tried to reopen, it asked me to relogin, when i relogged in my entire account is wiped out including my myntra credits of 1456. This has happened at 15jun 12:20AM, and from that time onwards till 1:25AM i have been reaching out to myntra team continuously and my call is being disconnected. And when i got through they simply said account is suspended and cannot be reactivated. I told them I didn’t do it maybe due to technical glitch it happened and I don’t want everything put of my account, except for my money(myntra credits) and open orders so that i can use the app a before. I didn’t even ask for the elite membership again though am an elite member. For hour of the midnight i tried to connect with them and there is no resolution even for the elite members. This is highly unacceptable.