Myntra.com — Amount Deducted but no order placed

Address:

bangalore, India

I placed an order on Myntra on 12th March. Rs. 1867 were deduced from my account (through GPay) although no order was placed. But myntra claims that no money was received from my side. While contacting Gpay, they said the amount was received by Myntra, otherwise why will there be a reference ID.

But Myntra is repeatedly denying that they received payment from my side and telling me to contack the bank.

Why is Myntra cheating customers like this way? They are not accepting it because of their lack of will to transfer my hard earned my.

Please resolve this issue asap.