Myntra.com — amount for refund not received

Address:

110049

I haven't received my refund amount from mytra. They initiated the refund on 13/10/2018 which was suppose to be credited to my account on or before 20/10/2018. Amount 4245/-
Bank ref. I'd provided by myntra
74332748287828690470915
I checked with the bank they asked me to check with the team of myntra and they'll lodge a complain.
Myntra customer care told they have already done it's part for the refund.
Kindly look into the matter.