Myntra.com Complaints & Reviews

I placed an order for my shoes on 23 june 2018. It was a bigger size, so I placed an exchange order for a smaller size . First of all it was dated to be delivered on 10 july which is too late . on 10 july the delivery boy called me when I was in office and asked me to take it. I said I will be there in 20 mins or you can deliver it tommorow. He just said "no" and cut the call. I called him again but he didn't pick up. Then after some time when I opened my myntra account it showed that "costumer refused". It is very frustrating.

I placed an order with Myntra for Boat Rockers 430 Black Bluetooth headphones on the 29th of June, 2018. While placing the order, the product had 30 day return period. I placed on order which was delivered on the 2nd of July, 2018. But due to my pre-panned vacation, i had to be out of city and returned on 10th July, 2018. I have tried to turn on the head-phone, however, they seem to be a faulty product. Now Myntra does not have any option for me to return this product and get a refund. This is setting up the wrong expectations with the customer and false commitments. Please find more details below

Product: Black Rockerz 430 Bluetooth Headphones
Order Date: 29th June, 2018
Delivery Date: 2nd July, 2018
Reason for return: Faulty product. Does not connect via Bluetooth

I have placed a return on June 29th, and I am keeping following up on the same but there is a poor response. This is frustrating me I have decided not to purchase anything going forward. And also i advise my feiends also not to pirchase .it's been more than 10days .we belive and purchase the product and they cheat us like tgis .Please arrange pickup ASAP.

Hi,
This is Kranthi, I am the customer of Myntra online shopping.
I buy clothes Rs.18, 000/- by Myntra online shopping. You packed with ecom express services. They will cal me only once, I told to them you will come one on morning hours. Thay will coming by evening hours. And I lost there numbers, but they will not responsible to give for a next day delivery. Now that told to me aftr 3 days I return the order sir. Is the responsible for ecom express. All things I received, but last one thay disappointing me. This is very irregulars.
My order number :[protected]-4029001.
Could you please take the action I hope to u.

Dear Team,

I am really upset with the service provided by myntra. I did shopping from myntra For the 1st time and the result is I received product which is broken .
I ordered for Revolution Pro Glow 2 .
I have not even opened the product it's packed and I can see all the loose powder inside. This is really annoying like after paying so much if m getting this in return and there is no option to return or exchange.

I expect that you will treat this matter with utmost importance. Do not lose a customer who is using your service for the first time.

Hetal Rasik Pithadia.

Dear Myntra,

I ordered charcoal gray united colours of Benetton last week.but they supplied me wrong product in the name o[censored]CB.

In the leggings it has a tag of style Benetton but outer packing with sticker is o[censored]CB with very very poor quality.now I want to return the product but they are not taking it back just coz by mistake the tag is tored but the outer packing and sticker everything is there.

U cannot do this by just telling that we sell a right product .you are selling false product in the name o[censored]CB.please I want my money back.
You can't do this to customer in the name of original brand.

This is with regard complaint about the product "Tommy Hilfiger Men Black Analogue Watch TH1791478_BBD1a" against the order number[protected]-7999703 I have not received the complete order.
As your customer service agent said we had checked CCTV footage in which product is checked
Than you didn't saw the empty box
You are sending me same package twice so I should pay double time for same order?
This same order came twice with same order number but already I had collected once which was an empty package so I didn't collect second time.

I had ordered 3 WATCHES (Order No.[protected]-5479403) worth Rs.10692.73. Of these 2 WATCHES came WITH tags with just the brand name and barcode attached by a mere thread ) and there was NO PRICE STICKER on the tags. One watch didn't even have the tag, only the price sticker on its plastic bag .
i liked one of the watch and wanted to return the other two. But the return was cancelled saying that there is no price tag on one of the watch . first of all it never had one, and the other watches which had it, there was no mention of any price on their tags either. The watch with no tag is worth Rs 3780. while this might be a smile price for myntra its an huge sum for me .
They don't send me a price tag and have the audacity to say that without a price tag they cannot exchange the watch due to authenticity!! Whose fault is this?? Am I supposed to produce a non-existent price sticker?? They request to consider this as an isolated incident! (I checked other complaints, it is not an isolated incident).
If they cant stock the watch without the price tag, let them incur a small loss, the mistake was Myntra's after all! Myntra should have verified the seller or the product before shipping it.
I thought a brand like Myntra would atleast have a little more regard for a regular customer.

Myntra claims to give you money in account when you invite someone and get their account made on app using your unique referral code but here's the twist you invite people get their accounts made it asks for code if you have and when you enter your referral code getting all happy that you're going to get money but you get nothing but you are fooled as it shows error as soon as you submit the code. And other thing is that account is also made of who so ever you invited so you can't use the same person's details again. Wow isn't it?

I had ordered my dress on 23rd june and its 10th july today. It was supposed to be delivered on 30th june, and i still didnt get any update on delivery date.
Even though it was promised by customer care support that they would update in 24 hours . I have raised complaints 4 times, but no response.
Very disappointed with myntra service.
Will never order again :( even being a customer from long time.

Hi,
I have ordered Lakme Eyeconic Deep Black Kajal Size: Onesize | Qty: 1 order no[protected]-5749803 but they charged double tax in bill.I spoke to customer support team about this but they are also not able to clarify the bill and Ms.Fatima to whom i spoke did not clear the bill and taxes carried. I don't understand how can you charge double tax on MRP i.e. if a product cost rs.170 including all taxes than what means to charge IGST On MRP. You are selling products to improve ur business and offering discount so that customer will buy product online.
product cost=170 mrp- item discount-17-coupon discount s.25.50-loyalty points-15.04, Means cost of the product after all discount is Rs.-112.46, but u have charged IGST 18% and invoiced Rs.135.40,

Order no.[protected]-6825801
date of transaction-18.05.2018
Amount Rs.3210.00
I returned the products and till date have not received the refund. I have talked with your customer care several times, but not sollution. They provided me with the ref. no.[protected] and told me about some techprocess payment gateway reverse process. You are requested to address my problem at the earliest. I can send you my bank statement also if you want any proof of not refund.
Yours faithfully
RAJIV GARG
[protected]

Myntra offered me a flat discount coupon of Rs. 300/- . Coupon name is mynewmyntra300. This coupon was given to me on opening new account on date 22-June-18.
I have placed an order on 23-June-18, and I have tried mynewmyntra300 coupon. This coupon was not working. On enquiry to helpdesk of myntra it was assured by executive that this is sale period and during sale period this coupon will not be applicable. And it was assured that you place this order and mynewmyntra300 coupon will remain valid for your second order.

After multiple follow up still my problem is not solved and myntra.com is fooling me by giving irrelevant answers.

Refund not received
Hi
This is regarding my purchase at Myntra Shopping App.
I have returned the product but its amount is not refunded.
As per previous communication with myntra, amounthave refunded it to my bank and given a reference number too .
but i have not received it yet.. Reference given by myntra was as below.

Amount- Rs. - 250.95 - Bank reference number is - 75105178175001186074123
Amount- Rs. - 250.95- Bank reference number is - 75105178175001186003155
Amount- Rs. - 276.14 - Bank reference number is - 75105178175001186515703

My Total order amount was : 1263.14 (order id :[protected]-9895003)
i returned 3 products and accepted in this order.
but not received refund

Please help to check this on priority and i have been sick of doing followup with myntra.
Please communicate with bank where you refunded money and resolve it yourself, i just want my money back.

Hope to resolve it soon.

Vidya

Date of Incident: 9th July 2018
User Id: [protected]@gmail.com
Order Id:[protected]-1663201

As per Myntra's policies, Sunglasses can be returned within 7 days or exchanged within 30 days. When I attempted to exchange to a lower size, their website says that "Size not available? Click on an unavailable size to return the item.". However, they are not giving any other size options.

This leaves me with a product which I cannot exchange nor get money back. I needed this for a function, and if I don't get it on time, then these glasses are of no use to me.

Myntra's Policy:
1. "Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team."

2. "Size not available? Click on an unavailable size to return the item."

I have attached the screen shots of their policies for reference.

Link: https://www.myntra.com/faqs#returns

I even called up the customer care on 9th July, and the call reference number provided to me was[protected]. Aditya Sharma and Kshitij Phutela handled the call, and they were giving misleading information, and were changing statements.

I had ordered a top on 24 th june. It was expected to be delivered on 3rd july. I had complained on 5th july ( ref .[protected] and 8th july (ref.[protected] and today also. Each person said that they have marked it as high priority and soon any update ll be sent. but nothing is being done. This is highly disgusting experience . kindly do something in this matter.

My order no.[protected] is undelivered because of your delivery associate misbehave and my order is for ₹1205.I gave him ₹2000 and ₹5(For his help in returning my change) but he refuse to return my change of ₹800 (₹2005-₹1205=₹800) because of he is not keeping change of minimal amount for ₹800 and he approch me a delivery of ₹1205.
This is not enough after this he is misbehaving and saying me your you have to cancel your order no.[protected] he is totally refused me for delivery and this is very shamefull for Myntra.com that they are act like that with their customer.

I have ordered AT bagpack during myntra sale for 841, and it is supposed to be delivered by 27 june. But it shows technical error still I waited till today (9th july) and they said they cancel the order due to the technical issue and the same bag now shows for 2300 on myntra itself.
even my order was prepaid.
This is not at all justice.
Give me the solution.
I can not spend more money and want same bag because every day (since last 15 days ) despite of hectic schedule i managed to check the status of the bag and eventually I found that they are refunding my money. I want bag.

I had ordered juniper dress on 21 june. The order was already late and when i received the ordered the pant below the top was missing, so i placed the replacment order, no[protected]-4080901. But when your delivery boy came to delivered he refused to take it due to missing of pant and told to call your call centre no, but theirs no option of talking with your representative. Already its yours mistake and your unnecessary harasing people. Please get done my replacment ordered done as soon as possible.

As a loyal customer of brand Myntra, I want to share my disappointing online shopping experience with you. This is regarding my recent order number:[protected]-8667703

I ordered an item Shakumbhari white color Kurta in a combo offer, along with 2 other items/products. I am attaching the two screenshots which appeared while I searched for it in the search window (see highlighted part of the screenshot). After I placed the order, I see this product listed as one kurta only, which is surprising as combo offer in sets usually would mean kurta+bottoms. It does not say pack of 2 or 1 plus 1 offer (why would I even want to buy 2 pieces of the same product). It says combo offer on what the model is wearing, its common sense. Please correct me if I am wrong but what would you think when you saw it? It is a matching set!!! I recently purchased a Gerua kurta+bottom set under 700 INR from Myntra (check my order history), so this is possible, right??

I spoke to your customer service agent who outright declined there was any offer but I fail to be fooled. Even if there is any technical glitch, this is not my problem. I should get what I was promised and what was advertised on your website. Why did the offer not apply or why was the product mislabeled is not my headache. This is what you should take care of! You can check my records and order history. I went for this white kurta matching with its bottom wear in the EOSS at Myntra and when I am told that there was no such offer, I feel upset and furious.

I want the combo offer to prevail, I don't know how would you make it happen. I would like the kurta as well as the bottom together in my purchase. If you fail to provide me a satisfactory resolution, I will in the future, definitely move to other shopping websites which provide a seamless shopping experience.

This is the second time I feel this inconvenience. I placed an order number :[protected]-6912801 few weeks back which displayed the incorrect size charts for the two shirts (LaMode and Shaftesbury London) I ordered. Size 38 was 38 only when it arrived and not chest size 46 inches as shown (I wanted size 44 and 46 but your size charts are WRONG!). I ended up exchanging the items, returning original items, waiting for receiving the exchanged item, all of which was nothing but HASSLE and TIME WASTE! I am sick and tired of this process. This is crazy.

Let me also tell you this, I don't want my money back and don't want your apology. It is not about money. I can cancel and return and get my money back on Myntra. It is really about doing your job right. Its not like I can just keep the Kurta and be happy with it. It is about the combo offer (the set that I purchased, I want the bottom pant also). Please contact your end merchant and do what is possible from your side. I will definitely Tweet about this issue and screenshot if this is not sorted.

Waiting for your urgent attention and quick resolution.
I logged a complaint to their customer car (Incident number:[protected] and still no one has bothered to contact me since 5 days