Myntra.com — Bad service

‪#‎myntra‬ just fooling me, i raised return request on 14th, today is 18th but nobody yet turned to pick up product, look like they don't value their customers... Again they using my money from 4th july so #myntra should pay me compensation for using my money and wasting my time, also spent over rs100 phone bill to talk to their agents... This is what i... Got... Think before buying... They will spoil time...
Email script:
Auto-response by (Administrator) (18/07/2016 11.02 am)
Dear customer,
Greetings from myntra!
This is just a gentle reminder that we are waiting for more information to resolve your query, as it has been 24 hours. May we please request you to send the information requested in our previous email, to help us resolve your query faster. We at myntra are always keen to resolve our customer’s query in an expeditious manner and provide the best experience possible.
If your query has been resolved, there is no further action required from your end. We will automatically close the case, if we do not hear from you in next 24 hours.
Regards,
Myntra
Response by e-mail (Abhimanyu kumar) (17/07/2016 10.59 am)
Dear shekhar,
This e-mail is regarding the order number[protected].
Please accept my sincere apology for the inconvenience caused and delay in response.
It is never our intention to cause such frustration and i assure this issue would be dealt with utmost priority. We at myntra always ensure that our products undergo the most stringent quality tests before being packed and shipped out.
Thank you for sharing the images with us.
I regret to inform you that without the image of the item bar code, we will be unable to forward this request to our concerned team.
I request you to share the clear image of the item bar code of the product.
Bar code is a 12 digit number starting with '100'.. Found on the sticker pasted on the transparent polythene cover in which the product was packed.
I would also request you to mention the product name or style id of the product.
Please look into the below image of the item bar code for your reference.

Awaiting your response.
Regards,
Abhimanyu | myntra
“everything you need to look good”
Customer by css e-mail (Shekhar thorat) (15/07/2016 10.15 am)
Does this distressed? I see it on both legs...
On fri, jul 15, 2016 at 10:08 am, myntra wrote:
Response by e-mail (Ruchi johri) (15/07/2016 10.08 am)

Thank you for contacting us!
It is always concerning for us to learn about customer's complaint regarding the product quality/experience. There could be certain circumstances beyond our control where you could receive a defective/damaged product or a product that is not the same as per your original order, please do not worry as we will certainly ensure resolving this matter at the earliest.
In order to investigate this matter, i request you to share the following details by replying to this email:
1. Reason for return/ describe the issue :
2. Is the product unused and unwashed:
3. Are all the tags original tags/packaging intact: yes/no:
Also, i request you to share the following images as well by replying to this email:

Incase the product received is defective, please provide us the image of the product highlighting the defect along with complete product and tag images as shown:
Incase you have received a wrong product, please provide us the image of barcode along with the product & tag images as shown:

Also, request you to keep the product in unused and unwashed condition with it's original tags/packaging intact.
Please know that this process may take up to 3 business days from the time we have received the images. However be rest assured that we will treat this case on priority to provide you with a resolution as soon as possible.
We love our customers and highly value your association with myntra.
Regards,
Ruchi | myntra
“everything you need to look good”
Question reference #[protected]