Myntra.com — black audio curve neckband wireless bluetooth magnetic earphone

Address:	New Delhi, Delhi, 110008
Website:	myntra.com

Myntra's saying "easy return" has given me: mental stress, harassment, delay in my own official work.
I ordered the product "black audio curve neckband wireless bluetooth magnetic earphone" which was delivered to me on saturday and was a defective product. Myntra endorsing such brands and doesn't even check the product before delivering to their valuable customers.
I raised the issue on the same day with myntra and they told me to wait for 24 hours and "thank you for being with us for past 5 years". I received a mail on monday stating that boult will handle this on their own so myntra is taking itself out of this situation.
Now boult people didn't contact me even once regarding the issue and myntra is not aware of it because they have taken themselves out of it, so they don't care anymore about what the customer is sufferring from.
Then i as a customer with the defective product reached out to myntra on tuesday stating that there has been no reply no call from boult now what should i do. Again, same update rather excuse: wait for 24 hours and "thank you for being with us for past 5 years".
Wednesday: no update from myntra, i the customer following up again and called myntra asking for the update and telling them that there is still no contact from the boult company regarding the product. I am still at loss with the product and no money refund. Same excuse: wait for 24 hours and "thank you for being with us for past 5 years".
Thursday and friday: same story as above
Saturday: after whole complete week, i receive a mail stating that return request accepted but you have to self-ship the product. Now the customer has been stressed the whole week following up on the product, money by myself calling everyday to myntra and at the end this is what i receive.
When i called myntra regarding the above that i can’t courier it because i keep travelling for work and only my mother stays up at my home who can’t walk properly so please provide solution for the courier and get the product picked up from my home. Myntra customer rep simply lied on my face “return/exchange service not available at your address”. How is this possible???
I have been with myntra for past 5 years and from same home address i have returned/exchanged products then how come suddenly the service is not available.
In between when i was asking my queries and worries, the customer rep kept saying “no service, self-ship”. I wasn;t even allowed to say my complete sentence
So, i guess new tagline of myntra that its customer rep is promoting is: “listen to us otherwise go to hell”
At the end i asked the person to transfer my call to some supervisor, he said they are all busy and same excuse: wait for 24 hours and "thank you for being with us for past 5 years".