Myntra.com — blocked account

Address:	560013
Website:	myntra.com

Hello,
I am an active and old member of the online shopping website myntra. I placed two orders on myntra, one on 23 dec, 2018 and another on 25 dec, 2018. Since not all products are delivered on the same day, few products which i received weren't of my size and naturally i placed a return request and canceled many items from both the orders whose products had similar sizes. But if the items are already in shipping mode, one doesn't have option to cancel and hence i had to place multiple return requests as and when the products arrived. I have a vague memory of trying to login to the myntra application between 30 dec, 2018 - 01 jan, 2019 to place return request but there was a error message which said account blocked and contact customer care to unlock. After multiple attempts via phone and mail, on 5 jan, 2019 i receive a mail from myntra support team that they have blocked my account as i had breached their usage policy. They decided this on their own without even considering talking to me. Even though there was no mistake from my end as myntra and any other online website works on the concept of order- try and return basis, i did the same and if i had breached the usage policy as per myntra, then neither i would've done pre-payment nor myntra would've initiated the earlier return refunds.
However, i requested them to at least allow me to return the items while the account stays blocked but they rejected the request.
So here i am seeking your help to be able to return the unused products and get the refund for it