Myntra.com — Case of cheating

This is regarding service degrade level of myntra and violation of service guidelines and consumer guidelines and also unethical activity done by Myntra. My registered no is [protected].

I have placed ORDER NO:[protected]-1468403. I opened this packing and found that only Front Open Jacket was delivered to me. I immediately filed ticket with myntra website. Customer care executive have asked me so many irrelevant questions and I answered every query. They updated that they will get back to me by 30th July. Today I got call[protected] from myntra excaltion team by Savita. She informed me that neither refund nor return is possible for this order. I asked her why ? She said this mynta internal decision and cannot reveal the reason of any decision or she also said that she is highest escalation authority in myntra. Customer doesn’t have other rights. I requested her that something which I have not received how myntra can charged me. She said she doesn’t bothered of this thing. Decision is last. Even I reminded her that customer can go consumer forum then she said its customer wish. She as highest myntra authority can not help customer in this matter. Customer can opt anything. Then again I reminded that it is case of fraud.She said she cannot help in this things.

I am really surprised by such call and responses of myntra highest authority. I am customer of myntra from long time and never felt such degradation level of services before same.

Please help me to get full product or refund of amount which I paid to myntra. Please let me know in case you need more info to take action against this cheating case. I am reachable at [protected].

Looking forward quick action from your side.