Myntra.com — complaining about return issue of a product.

Riddhi C

from Kolkata, West Bengal

Website:

Myntra.com

I recently ordered a ucb blue maxi skirt from myntra. I raised a return request. First there is an issue of article id mismatch. The cc team asks me to send images of the product, stickers etc so that the issue can be resolved. I comply with their demand and after that the company declines the return request stating that it cannot be restocked because the price tag was scratched. I repeatedly call them up telling them that i had received the product with the price tag scratched but they remain rigid in their stance. I was victimised by myntra for no fault of mine. They did not refund my money. Instead they chose to put the whole blame on their customer.
Order number:[protected]-9145603
Order date: 12th august, 2017

Extremely disappointed with myntra. They rob their customers. Absolutely untrustworthy website.

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Myntra.com customer support has been notified about the posted complaint.

Aug 25, 2017

Updated by Riddhi C If I was aware that Myntra could falsely accuse me of tampering with the product, I would have opened it in front of the delivery agent. Also, when I conveyed the same to Myntra, they told me that the product was dispatched from the warehouse in original condition. When I asked for proof of their claim, they plainly refused to give me any. They robbed me of my money. I am extremely disappointed and upset with their service and behaviour.

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Comments

tv9211

from Mumbai, Maharashtra

I had purchased a Spykar Laptop Bags from MYNTRA online. Its not even a month old & used also The Material of the bag has strarted tearing. Such poor quality from a SPYKAR brand and Myntra Selling is a Shame. I wiould like to have a refund for the entire amount. I am ready to give the product back as well.