Myntra.com — Complaint about gift card

I have bought a gift card from Myntra to gift to my friend. I got the confirmation regarding the same. The money was deleted from the account and to my horror the gift card when opened there was no amount, not a friend can use it.
The company kept the complaint open for more than 72 hrs with the promise that it will get resolved. But keeps on increasing the deadline. There is no communication from the company.
This happened the second time. I have lost the faith