Myntra.com — Complaint for damaged product received- request for replacement

Dear Sir/madam,
I have ordered this "JET BLACK INCOLOR WATERPROOF GEL EYELINER" few days back but today I have received the product in used form.You would appreciate that already 7 days have passed since I ordered the product and still I haven't been able to use the product as required at my end.Hence, I would request you to kindly attend to my complaint urgently and provide me with replaced product at the earliest. I have kept the product in the same form as they were received. The same can be checked by your person while picking up the product from my place for return.
Please note my order details as follows for your kind reference:
Date of order: 11th Sep 2020
Order no.:[protected]-8910501
Name: Shona Shinde
Item: JET BLACK INCOLOR WATERPROOF GEL EYELINER
Total price: rupees-265.00
Date of delivery:18th Sep 2020
Thanking you in expectation that my complaint will be resolved soon.