Myntra.com — Damaged Product Delivered: Return request is being rejected

I had ordered a kurta on March 16th 2023. Upon the delivery, the Kurta was damaged with threads coming out. I had placed a return request for the same, but the requests have been rejected with

"Dear Customer,

This email is with regard to the return of the product.

We regret to inform you that your claim for the return of the product cannot be accommodated as the product was shipped to you in a proper and intact condition after a successful quality check.

We value your association with Myntra and thank you for your support & cooperation."

Upon raising a ticket with customer support, they are not providing any resolution with the same message:

This communication is further to our telephonic conversation in regard to the order number 123086045548774103003.

We understand that you were not happy with the previous decision pertaining to return of and hence we have re-evaluated the case on your request.

As discussed, upon reviewing the details again we identified no error in our previous decision and see that the claim for the return of the product is declined based on the following reasons:

- The product passed a stringent quality check before being packed.
- The product was delivered to you in a sealed tamper-proof packet.
- There is no other point in the journey before the packet reaches you where it can be repacked.
- No tampering to the package was reported.

I assure you that the decision has been arrived at post thorough evaluation of your account.

Order ID # 1230860 [protected]

Issues created with not resolution for past 20 days
1) IN[protected]
2) IN[protected]

I would like to get the refund for the product delivered