Myntra.com — Defective/ Damaged Product Delivered

Address:

Coimbatore

Have ordered 2 numbers of Tokyo Talkies women Pants out of which One Cream Colored Parallel Trouser Zip was found Damaged. The said product with Order ID # 1249282 [protected] placed on[protected] was delivered on[protected]. We have not opened or checked the package until[protected] due to busy schedule. On opening the package on[protected] found one item Zip was defective while the other was in good condition. So placed an exchange request stating defective or damaged item delivered as the return window was open until[protected]. Exchange request was accepted and exchange product arrived on[protected] but delivery executive denied stating that he will not accept the damaged item while all the original tags and packaging was intact. After explaining him that we have raised a exchange request due to defective item he said he need pre approval from customer care and updated on orde page as Tags were missing. It's not fair to make false update but however after contacting customer support they too denied that item has passed all quality checks before despatching. If so why other customers too made reviews stating that Zip was found Damaged while they received the product. It's a matter of only Rs.200 but it's highly alarming that it would be a great hassle if more valuable item would have got same issue as Myntra Exchange process won't work. Even after sharing the images your customer service team is blindly replying stating that Item has passed all quality checks. Is this was the QC performed by QC team. Really worst experience for the first time with Myntra. I have received more than 10 orders in this month from My tra and this is the only defective item received but no proper resolution could be provided by your team. I have attached images of same for your reference and if no resolution found I have to tweet with all screenshot and replies as Buying Valuable Items will be an hassle during return or exchange process.